Basic Info

Mahmoud Essam

12 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

Assistant Project Manager at Information Technology Institute

Experience Details

Assistant Project Manager

Customer Service/Support, Administration

Experienced (Non-Manager)

- Coordinate with university management for collecting students data base
- Coordinate with university management about the media for the course
- Responsible for distribution of the students data base as groups
- Coordinate with university management for handling the course location area
- Meeting attendance for any new information should be done
- Vocal point between the I.T.I and the university management
- Following up for the trainees attendance on daily/weekly basis
- Following up for the instructor attendance on daily/weekly basis
- Weekly evaluation report for both of instructor and the trainees
- Responsible for organizing the entry level & final tests
- Following up for both of instructor and students feedback about the course
- Responsible for both of presentation and orientation organizing


Company Details

Information Technology Institute

Giza, Egypt

501-1000 employees

Consulting Services, Education

wwwiti.gov.eg

Jul 2008 to Jun 2017 (8 years 11 months)
Assistant Customer Service Manager at Spinnyes Egypt Hypermarket

Experience Details

Assistant Customer Service Manager

Customer Service/Support

Experienced (Non-Manager)

- Direct, coach, control and manage staff to ensure that they are developed to their maximum individual and collective skills, and that these skills and abilities serve to achieve optimum levels of service for the company
- Ensure cover including public holidays, annual leave, pending off, etc. and reduce / manage overtime down to a minimum without compromising the service promise.
- Develop team\shift Supervisors to contribute to the motivation and development of the team and ensure that the highest levels of customer service are provided and that the department achieves its objectives and key performance indicators.
- Ensure accurate records of the department’s activities are maintained and statistical monthly reports prepared, analyzed for trend and suggestions for


Company Details

Spinnyes Egypt Hypermarket (multinational)

Cairo, Egypt

501-1000 employees

Consumer Services

N/A

Jul 2007 to Jun 2008 (11 months)
Cashir at Hyper One Market

Experience Details

Cashir

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Hyper One Market

Giza, Egypt

501-1000 employees

Supermarkets

N/A

Feb 2005 to Feb 2007 (2 years)

Education

Licensees of Arts in Library and Information Department

Education Details

Licensees of Arts

Library and Information Department

Zagazig University, Benha Branch, Egypt

Not specified

N/A

N/A

Zagazig University, Benha Branch
1998 - 2003
High School - Thanaweya Amma

High School Details

Thanaweya Amma

el koba high school

Egypt

1998

C / Good / 65 - 75%

N/A

el koba high school
1998

Training and Courses

Training/Course Details

Customer Service

Jul 2007

Training at Spinnyes Egypt Hypermarket

N/A

Training/Course Details

Solving customer problems

Jul 2008

Spinnyes Egypt Hypermarket

N/A

Training/Course Details

Soft Skills

Jul 2008

Information Technology Institute

Customer Service including Assertive Behavior and handling Irate Customers, Corporate Etiquette, Communication skills, and Professional Body Language

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Profile Skills and Keywords

AdministrationArabicAssistant Customer Service ManagerAssistant Project ManagerCashirConsulting ServicesConsumer ServicesCustomer ServiceEducationEnglishHard WorkerLibrary And Information DepartmentMicrosoft Office ExcelMicrosoft Office WordMicrosoft Power PointOrganizerPlannerProblem SolverSoft SkillsSolving Customer ProblemsSpinnyes Egypt HypermarketSupermarketsSupportTeam Player

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Office Excel

Microsoft Office Excel

: Intermediate

: High

:

3-5 years

Microsoft Office Word

Microsoft Office Word

: Intermediate

: High

:

5-7 years

Microsoft Power Point

Microsoft Power Point

: Intermediate

: High

:

5-7 years

Fields of Expertise

Administration

Administration

: Advanced

: High

:

5-7 years

Customer Service

Customer Service

: Intermediate

: Medium

:

1-3 years

Key Skills

Planner, Hard worker, Organizer, Problem Solver, Team Player

Online Presence

https://www.linkedin.com/in/mahmoud-essam-b1a380140/

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