Basic Info

Mahmoud ELShahawy

12 years

6th of October City, Egypt

Master's Degree

Manager

Work Experience

IT Service Delivery Manager at TE Data

Experience Details

IT Service Delivery Manager

IT/Software Development

Manager

• Design & Execute Operational plans for Systems infrastructure and OSS Application suite as well as managing yearly purchasing plans for systems hardware & OSS licensing to achieve TEData roadmap.
• Lead the design & implementation of monitoring systems that is used by TEData Operations centres (NOC,DCO) ensure compliance to Network Operations standards, Data Center standards and systems
• Responsible for tooling & automation project solution architecture designs (End-to-End, HLD) in area OSS, NMS and Network Probes, both applications and application data, and low level integration designs (LLD) including APIs, software configuration and customization.
• Project management of complex OSS Transformation programs and projects, in close cooperation with a dedicated Project Manager where applicable.
• Audit the efficiency of operations for all TEData Operations teams to ensure proper service delivery & generate regular periodic Service Review Reports
• Initiate service improvement programs when needed to ensure proper service delivery standards
• Define an End to End service model including service Critical cusses factors CSF including components KPIs & Metrics as well as defining threshold values and recommended operational actions.
• Design ,Negotiate, contract & Monitor SLA/OLA with customers & Between different TEData Operations teams to ensure delivering services up to the standard levels


Company Details

TE Data (multinational)

Smart Village. Giza, Egypt

More than 1000 employees

Internet/E-commerce

www.tedata.net

Jun 2012 to present (4 years 6 months)
IT Manager at IGI Real Estate

Experience Details

IT Manager

IT/Software Development

Manager

Ensure the availability and day-to-day operation, scheduling & technical support of the company infrastructure/computer system and peripherals in the network environment, Provide full support for the IT systems, Database and data communication Hardware.
• Design IT policy & ensure it meets the standards & it’s applied correctly.
• Design annual IT budget & cost control management system.
• Coordinate with Departments heads to achieve quality IT service.
• Ensure that all systems problems are reported & treated through the IT trouble ticketing system.
• Monitor that system performance standards are met at each site and identify actions to resolve failures, follow up on all reported problems and initiate the escalation process.
• Ensure that on-going system updates are carried out at all locations.
• Formulate proper back up procedures of core IT Systems.
• Follow up the installation of Hardware and Software is carried out in timely and accurate fashion.


Company Details

IGI Real Estate

Giza, Mohandseen, Egypt

101-500 employees

Real Estate/Property Management

www.igi-realestate.com

Jan 2010 to Jun 2012 (2 years 5 months)
IT infrastructure team leader at Elsewedy Electric

Experience Details

IT infrastructure team leader

IT/Software Development

Experienced (Non-Manager)

System Administration
• Experience in Designing & implementing Active Directory Group Policies to Achieve IT Policy & meet Business Needs
• Experience in implementing Microsoft system Center Product Family ( Configuration Manager – Operations Manager)
• Good Capabilities in Application Delivery Solutions Using Citrix Technology
• Designing a Disaster Recovery Solutions including backup& restore policy and Procedures using Symantec Products
• Designing and implementing Messaging solutions using Microsoft Exchange
Networking
• Designing & Implementing IP Addressing scheme for the whole networks
• Designing & Implementing switched Networks including VLANs & Dynamic VLAN Membership , Spanning Tree , Ether-Channel , HSRP , Wireless LANs & VACLs
• Designing & Implementing IGP Routing Protocols EIGRP , OSPF including Route Filters & Route Manipulation & Providing Redundancy Per links
• Extensive Experience in Network Management Software SNMP Trap Managers, syslog servers and log analyzers ex.( Solarwinds , HP Open view & Cisco Works…etc.)


Company Details

Elsewedy Electric (multinational)

10th of Ramadan, Egypt

More than 1000 employees

Manufacturing

www.elsewedy.com

Jan 2008 to Jan 2010 (2 years)
Systems & Networks Engineer at Earlier Career

Experience Details

Systems & Networks Engineer

IT/Software Development

Experienced (Non-Manager)

N/A


Company Details

Earlier Career

Cairo, Egypt

More than 1000 employees

Information Technology Services, Telecommunications, Marketing and Advertising

N/A

Sep 2004 to Jan 2008 (3 years 4 months)

Achievements


Designing & implementation of Quality of Experience platform
Design & implement a complete QoE platform using IXIA technologies, where most Network KPIs can be measured for the whole Network using active testing approach using probes distributed overall the network thus simulating customer experience , proactively detecting network problems & delivering disciplined network services , the project also extended to developing the thresholds all measured network metrics as well as completing the integration with all TEData OSS tools (performance manager , Fault Manager , Configuration manager,...etc.)

Participate in the scoping phase of ITSM suite
Play a key role in the project scoping & defining requirements & deliverable for the New TEData ITSM Suite which contains the below functions (Performance Management , Fault Management , Configuration & Compliance management , online transactional monitoring , SLA & trouble ticketing service manager)



o Building a complete core infrastructure starting from cabling to server room preparation, Building server (Domain, Mail, Backup, Antivirus, Firewalls), until a complete users & data migration.
o Selecting virtualization technology which saved more than 15 % of the project budget
o Building a call center system (inbound/outbound calls).
o Building Ashgar club membership system
o Building a complete CRM (Customer Relationship Management) system integrating with Call Center to track any customer/client activity , which increased sales rate by 4 % & increased customer satisfaction by 10 %
o Building a complete ERP (Enterprise resource planning) system to fully automate corporate business process & Workflows [in progress].
o Building a complete asset management system for the IT (hardware change & stock) management.



o Participating in Data center migration.
o Participating in IT/Change management policy.
o Complete design & implementation for the whole Network Connectivity & addressing connecting more than 14 sites.
o Participate in the IP telephony migration plan.


Green Fields deployment of different IT systems
Complex Systems / Data Center problem solving


Being involved so early in the work practical experience within my university studies ,by earning IT certifications since 2002

Education

MBA in International Business Administration

Education Details

MBA

International Business Administration

Arab Academy for Science, Technology and Maritime Transport, Egypt

A / Excellent / 85 -100%

N/A

N/A

Arab Academy for Science, Technology and Maritime Transport
2014 - 2016
BSC in Electronics and Communications Engineering

Education Details

BSC

Electronics and Communications Engineering

Tanta University, Egypt

C / Good / 65 - 75%

N/A

N/A

Tanta University
1999 - 2004

Certifications

ITIL Foundation
May 2011

Certificate details

ITIL Foundation

May 2011

N/A

N/A

ITIL/MY709824

APMG International

N/A

PMP
Dec 2010

Certificate details

PMP

Dec 2010

N/A

N/A

1978976

Project Management Institute

N/A

CCNP
Jun 2007

Certificate details

CCNP

Jun 2007

N/A

N/A

N/A

N/A

CCVP
Feb 2008

Certificate details

CCVP

Feb 2008

N/A

N/A

N/A

N/A

MCSE
Nov 2002

Certificate details

MCSE

Nov 2002

N/A

N/A

2784607

Microsoft

N/A

TOFEL
Apr 2014

Certificate details

TOFEL

Apr 2014

540

N/A

N/A

N/A

Certificate details

ITIL Intermediate - SOA

Dec 2013

N/A

N/A

ITIL/IN508568

APMG International

N/A

Training and Courses

Training/Course Details

TOGAF Level 1 & 2

Nov 2015

Global Knowledge

Enterprise Architecture

Training/Course Details

ITIL Foundation

Apr 2011

Egybyte

N/A

Training/Course Details

• ITIL intermediate - Service Offerings & Agreements (SOA)

Nov 2013

Egybyte

N/A

Training/Course Details

COBIT 5 IT Governance

Apr 2015

Mega Soft

N/A

Training/Course Details

Certified Business Analysis Professional Diploma (CBAP)

Aug 2015

RITI

N/A

Training/Course Details

CCVP Cisco Certified Voice professional

Mar 2008

OverIP

N/A

Training/Course Details

CCNP Cisco Certified Network professional

Jul 2007

OverIP

N/A

Training/Course Details

SharePoint Portal Server Administration

Oct 2008

ITECorp

N/A

Training/Course Details

HP Blades System Administration

Apr 2010

Optimal Solutions

N/A

Training/Course Details

Emotional intelligence

Jun 2013

TEData

N/A

This profile is fresh!
Last update 4 days ago.

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Profile Skills and Keywords

ArabicCCNPCCNP Cisco Certified Network ProfessionalCCVPCCVP Cisco Certified Voice ProfessionalCOBIT 5 IT GovernanceCertified Business Analysis Professional Diploma (CBAP)DatabasesDetails-orientedE-commerceElectronics And Communications EngineeringElsewedy ElectricEmotional IntelligenceEnglishFishingHP Blades System AdministrationITIT Infrastructure Team LeaderIT ManagerIT Service Delivery ManagerITILITIL FoundationITIL Intermediate - SOAInformation Technology ServicesInternational Business AdministrationInternetLeaderLinuxMBAMCSEManufacturingMarketing And AdvertisingMicrosoft ServersNegotiatorNetwork ManagementPMPPlannerProperty ManagementReadingReal EstateSDLCServers AdministrationService Delivery ManagementSharePoint Portal Server AdministrationSocializingSoftware DevelopmentStrategic IT PlanningSystems & Networks EngineerTE DataTOFELTOGAF Level 1 & 2Team PlayerTelecommunicationsTraveling ITIL Intermediate - Service Offerings & Agreements (SOA)

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

ITIL

ITIL

: Expert

: Extreme - I love it!

:

More than 7 years

CCNP

CCNP

: Expert

: Extreme - I love it!

:

More than 7 years

CCVP

CCVP

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Servers

Microsoft Servers

: Expert

: Extreme - I love it!

:

More than 7 years

PMP

PMP

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Network Management

Network Management

: Expert

: Extreme - I love it!

:

More than 7 years

SDLC

SDLC

: Expert

: Extreme - I love it!

:

More than 7 years

Service delivery Management

Service delivery Management

: Expert

: Extreme - I love it!

:

More than 7 years

Servers Administration

Servers Administration

: Expert

: Extreme - I love it!

:

More than 7 years

Linux

Linux

: Expert

: Extreme - I love it!

:

More than 7 years

Strategic IT planning

Strategic IT planning

: Expert

: Extreme - I love it!

:

More than 7 years

Databases

Databases

: Advanced

: Extreme - I love it!

:

5-7 years

Key Skills

Leader, Planner, Negotiator, Details-oriented, Team Player

Online Presence

https://eg.linkedin.com/in/mahmoudelshahawyhttp://wuzzuf.net/me/mahmoudelshahawy

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