Basic Info

Mahmoud Abdelmotaleb

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service Associate at Amazon.it

Experience Details

Customer Service Associate

Customer Service/Support

Experienced (Non-Manager)


- Handling customer’s issues via different communication channels via : Phone, E-mails, and Chat .
- Following up with the customers and responding their inquiries.
- Resolving customer’s Problems and making customers feel satisfied.
- Achieving AHT and KPIs criteria .


Company Details

Amazon.it

6th of October, Egypt

501-1000 employees

Marketing and Advertising, Consumer Services

www.amazon.it

Oct 2015 to present (1 year 2 months)
Italian Translator at CIPAC

Experience Details

Italian Translator

Administration

Entry Level

N/A


Company Details

CIPAC

Ciaro, Egypt

N/A

Construction - Industrial Facilities and Infrastructure

N/A

Mar 2014 to Oct 2015 (1 year 7 months)
Order Taker at Manoucheh

Experience Details

Order Taker

Customer Service/Support

Entry Level

N/A


Company Details

Manoucheh

Cairo, Egypt

101-500 employees

Food and Beverage Production

N/A

Nov 2013 to Feb 2014 (3 months)
Receptionist at Sharm Club Village

Experience Details

Receptionist

Hospitality/Hotels/Food Services

Entry Level

- Welcoming guests and helping them inside the village.
- Receiving guest’s complaints & comments and handling it.
- Making check-in, check-out procedures and other hotel systematic tasks.
- Supporting the Assistance Office and the travel agents.


Company Details

Sharm Club Village

Sharm el-Sheikh, Egypt

N/A

Hospitality/Hotels

N/A

May 2013 to Jul 2013 (2 months)
Italian Translator (freelancer) at Translation 24 Co.

Experience Details

Italian Translator (freelancer)

Writing/Editorial

Experienced (Non-Manager)

- Translating Italian documents from Italian into Arabic and vice versa.
- Translating English documents from English into Arabic and vice versa.


Company Details

Translation 24 Co.

Cairo, Egypt

N/A

Translation and Localization

N/A

Feb 2013 to May 2013 (3 months)
Customer Service Agent at Vodafone Egypt

Experience Details

Customer Service Agent

Customer Service/Support

Experienced (Non-Manager)

i was working Customer Service Agent for Vodafone Egypt at (ECCO)


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

N/A

Telecommunications

www.vodafone.com.eg

Mar 2013 to Apr 2013 (1 month)

Education

Bachelor's Degree in Italian

Education Details

Bachelor's Degree

Italian, English, Arabic

Ain Shams University, Egypt

C / Good / 65 - 75%

Linguistics Literature Translation to Arabic Translation from Arabic Texts Listening & Conversation

N/A

Ain Shams University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Nokrashy

Egypt

2008

A / Excellent / 85 -100%

N/A

Al Nokrashy
2008

Training and Courses

Training/Course Details

Soft Skills

Mar 2013

Vodafone

I participated in a soft skills and customer service training in Vodafone Egypt

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrationArabicChattingConstruction - Industrial Facilities And InfrastructureConsumer ServicesCustomer ServiceCustomer Service AgentCustomer Service AssociateEditorialEnglishFlexibleFood And Beverage ProductionFood ServicesFootballGoing Out With FriendsHard WorkerHospitalityHotelsItalianItalian TranslatorItalian Translator (freelancer)Marketing And AdvertisingMicrosoft OfficeOrder TakerPlannerPoliticsReading And WritingReceptionistSocialSoft SkillsSupportTeam PlayerTelecommunicationsTranslationTranslation And LocalizationVodafone EgyptWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Customer Service

Customer Service

: Advanced

: High

:

Less than 1 year

Translation

Translation

: Advanced

: High

:

Less than 1 year

Microsoft Office

Microsoft Office

: Intermediate

: High

:

Less than 1 year

Key Skills

Planner, Hard worker, Flexible / Adaptive, Social, Team Player

Online Presence

https://www.facebook.com/libertaultra?ref=tn_tnmn

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