Basic Info

Mahmoud Abdelmotaleb

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer service agent at Samsung Italia

Experience Details

Customer service agent

Customer Service/Support

Entry Level

- Handling customer’s issues via different communication channels via : Phone, E-mails, and Chat .
- Following up with the customers and responding their inquiries.
- Resolving customer’s Problems and making customers feel satisfied.
- Achieving AHT and KPIs criteria .


Company Details

Samsung Italia

Cairo, Egypt

N/A

Telecommunications

N/A

Oct 2016 to Mar 2017 (5 months)
Customer Service Associate at Amazon.it

Experience Details

Customer Service Associate

Customer Service/Support

Experienced (Non-Manager)

- Handling customer’s issues via different communication channels via : Phone, E-mails, and Chat .
- Following up with the customers and responding their inquiries.
- Resolving customer’s Problems and making customers feel satisfied.
- Achieving AHT and KPIs criteria .


Company Details

Amazon.it

Giza, Egypt

501-1000 employees

Marketing and Advertising, Consumer Services

www.amazon.it

Oct 2015 to Jul 2016 (9 months)
Italian interpreter & Assistant plant manager at CIPAC

Experience Details

Italian interpreter & Assistant plant manager

Administration

Entry Level

N/A


Company Details

CIPAC

Cairo, Egypt

N/A

Construction - Industrial Facilities and Infrastructure

http://www.lokma.com.eg/

Mar 2014 to Oct 2015 (1 year 7 months)
Order Taker at Manoucheh

Experience Details

Order Taker

Customer Service/Support

Entry Level

N/A


Company Details

Manoucheh

Cairo, Egypt

101-500 employees

Food and Beverage Production

N/A

Nov 2013 to Feb 2014 (3 months)
Receptionist at Sharm Club Village

Experience Details

Receptionist

Hospitality/Hotels/Food Services

Entry Level

- Welcoming guests and helping them inside the village.
- Receiving guest’s complaints & comments and handling it.
- Making check-in, check-out procedures and other hotel systematic tasks.
- Supporting the Assistance Office and the travel agents.


Company Details

Sharm Club Village

South Sinai, Egypt

N/A

Hospitality/Hotels

N/A

May 2013 to Jul 2013 (2 months)
Italian Translator (freelancer) at Translation 24 Co.

Experience Details

Italian Translator (freelancer)

Writing/Editorial

Experienced (Non-Manager)

- Translating Italian documents from Italian into Arabic and vice versa.
- Translating English documents from English into Arabic and vice versa.


Company Details

Translation 24 Co.

Cairo, Egypt

N/A

Translation and Localization

N/A

Feb 2013 to May 2013 (3 months)
Customer Service Agent at Vodafone Egypt

Experience Details

Customer Service Agent

Customer Service/Support

Experienced (Non-Manager)

i was working Customer Service Agent for Vodafone Egypt at (ECCO)


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

N/A

Telecommunications

www.vodafone.com.eg

Mar 2013 to Apr 2013 (1 month)

Education

College Diploma in General Education

Education Details

College Diploma

General Education

Al-Fayoum University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Al-Fayoum University
2016 - 2017
Master's Degree in General Education

Education Details

Master's Degree

General Education

Al-Fayoum University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Al-Fayoum University
2016 - 2017
Bachelor's Degree in Italian

Education Details

Bachelor's Degree

Italian, English, Arabic

Ain Shams University, Egypt

C / Good / 65 - 75%

Linguistics Literature Translation to Arabic Translation from Arabic Texts Listening & Conversation

N/A

Ain Shams University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Nokrashy

Egypt

2008

A / Excellent / 85 -100%

N/A

Al Nokrashy
2008

Training and Courses

Training/Course Details

Soft Skills

Mar 2013

Vodafone

I participated in a soft skills and customer service training in Vodafone Egypt

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrationArabicChattingConstruction - Industrial Facilities And InfrastructureConsumer ServicesCustomer ServiceCustomer Service AgentCustomer Service AssociateEditorialEnglishFlexibleFood And Beverage ProductionFood ServicesFootballGeneral EducationGoing Out With FriendsHard WorkerHospitalityHotelsItalianItalian Interpreter & Assistant Plant ManagerItalian Translator (freelancer)Marketing And AdvertisingMicrosoft OfficeOrder TakerPlannerPoliticsReading And WritingReceptionistSocialSoft SkillsSupportTeam PlayerTelecommunicationsTranslationTranslation And LocalizationVodafone EgyptWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Customer Service

Customer Service

: Advanced

: High

:

Less than 1 year

Translation

Translation

: Advanced

: High

:

Less than 1 year

Microsoft Office

Microsoft Office

: Intermediate

: High

:

Less than 1 year

Key Skills

Planner, Hard worker, Flexible / Adaptive, Social, Team Player

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