Basic Info

Mahmoud Youssef

1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Software Quality Control Engineer at Etisalat Misr

Experience Details

Software Quality Control Engineer

IT/Software Development

Entry Level

N/A


Company Details

Etisalat Misr (multinational)

Cairo, Egypt

N/A

Telecommunications

N/A

Mar 2016 to present (9 months)
IT Application Support Specialist at Etisalat Misr

Experience Details

IT Application Support Specialist

IT/Software Development

Experienced (Non-Manager)

Handle and prioritize trouble tickets and requests as a first line application support of system users to ensure TTs are solved Within their relevant SLAs.

Manage all business application administrative functions.

Develop workarounds and propose long term Solutions for production problems where applicable
To ensure minimum impact on the business for known system problems.

Follow up with Application Development and vendors on open issues in the production applications
To ensure timely fix implementations.

Provide consulting to system users to work out business complex scenarios to maximize user
Awareness and proper system usage.


Company Details

Etisalat Misr (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Apr 2015 to Mar 2016 (11 months)
IT Support Specialist at Etisalat Misr

Experience Details

IT Support Specialist

IT/Software Development

Entry Level

Supporting and troubleshooting all Etisalat 3G devices.
Internal and remote support to Etisalat Stores: (Servers, Touch screens, Printers, Displays, Terminals).
Fix application and system problems, or any incident that is disrupting the application service that business users depend on (UNIX, Sql).


Company Details

Etisalat Misr

Cairo, Egypt

N/A

Telecommunications

http://www.etisalat.eg/etisalat/portal/home_en

May 2014 to Apr 2015 (11 months)
Software Tester at B&F

Experience Details

Software Tester

Quality

Entry Level

N/A


Company Details

B&F

Cairo, Egypt

11-50 employees

Food and Beverage Production

N/A

Jan 2014 to May 2014 (4 months)

Achievements


• Graduation Project (Android, Java Restful) Gps Taxi Tracker: To link the nearest customer to the nearest Taxicab using a mobile application, server program, programmable device that contains GSM and GPS; All this in order to prevent the waste of time, effort and fuel. Passed ISTQB Exam

Education

Bachelor's Degree in Computer Science

Education Details

Bachelor's Degree

Computer Science

Ain Shams University, Egypt

Not specified

Data and File Structure, Diffe

N/A

Ain Shams University
2007 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

amir el shoraa

Egypt

2007

A / Excellent / 85 -100%

N/A

amir el shoraa
2007

Certifications

Certificate details

Information System Department

May 2009

N/A

N/A

N/A

Made a data base for Information System Department. using MS Access

Certificate details

Computer Science Department

Dec 2011

N/A

N/A

N/A

Artificial intelligence project

N/A

Certificate details

ISTQB Foundation Level Exam

Oct 2013

out of

N/A

N/A

SECC / ITIDA

N/A

Certificate details

ITIL Foundation Certificate in IT Service Management

Feb 2016

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

English Course

Sep 2008

Armed Forced

N/A

Training/Course Details

English Course

Aug 2009

bright minds

N/A

Training/Course Details

ISTQB Training

Sep 2013

Expert Wave

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

Air FightersAlgorithms Analysis And DesignAndroidArabicArtificial IntelligenceBasketballC#C++Compiler TheoryComputer ArchitectureComputer ScienceComputer Science DepartmentCreativeData Structure,Data BaseDatabase DesignDifferential EquationsDiscrete MathematicsDistributed ComputingEnglishEnglish CourseEtisalat MisrFish CatchingFood And Beverage ProductionFrenchISTQB Foundation Level ExamISTQB TrainingITIT Application Support SpecialistIT Support SpecialistITIL Foundation Certificate In IT Service ManagementImage ProcessingInformation System DepartmentJ2SELinear AlgebraMartial ArtsMicrosoft AccessMicrosoft OfficeNeural Network,OODOOPOpenGLOperating SystemOperation Research,Oracle DeveloperOrganizerPatten RecognitionPhotographyPlannerProbability And StatisticsQuality AssuranceQuality ControlReadingRest WebserviceSQLSecurity,Simulation And Modeling,SocialSoftware DevelopmentSoftware EngineeringSoftware Quality Control EngineerSoftware TesterSoftware TestingSquashSwimmingSystem Analysis And DesignTeam PlayerTelecommunicationsTheory Of Computation.UML ModelingVideotaping

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

OOP

OOP

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microsoft Office

Microsoft Office

: Advanced

: Medium

:

1-3 years

Software Development

Software Development

: Advanced

: Extreme - I love it!

:

Less than 1 year

OOD

OOD

: Advanced

: Extreme - I love it!

:

Less than 1 year

UML Modeling

UML Modeling

: Advanced

: Extreme - I love it!

:

Less than 1 year

Software Testing

Software Testing

: Intermediate

: High

:

Less than 1 year

J2SE

J2SE

: Intermediate

: Extreme - I love it!

:

Less than 1 year

C++

C++

: Intermediate

: Extreme - I love it!

:

Less than 1 year

C#

C#

: Intermediate

: Medium

:

Less than 1 year

Microsoft Access

Microsoft Access

: Intermediate

: High

:

Less than 1 year

Android

Android

: Beginner

: Extreme - I love it!

:

Less than 1 year

Oracle developer

Oracle developer

: Beginner

: Extreme - I love it!

:

Less than 1 year

SQL

SQL

: Beginner

: Medium

:

Less than 1 year

OpenGL

OpenGL

: Beginner

: Medium

:

Less than 1 year

Database Design

Database Design

: Beginner

: Medium

:

Less than 1 year

Rest webservice

Rest webservice

: Little knowledge

: Medium

:

Less than 1 year

Fields of Expertise

System Analysis and Design

System Analysis and Design

: Advanced

: Extreme - I love it!

:

Less than 1 year

Software Engineering

Software Engineering

: Advanced

: Extreme - I love it!

:

Less than 1 year

Data Structure,

Data Structure,

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Differential Equations

Differential Equations

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Discrete Mathematics

Discrete Mathematics

: Intermediate

: Medium

:

Less than 1 year

Linear Algebra

Linear Algebra

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Probability and Statistics

Probability and Statistics

: Intermediate

: Medium

:

Less than 1 year

Algorithms Analysis and Design

Algorithms Analysis and Design

: Intermediate

: High

:

Less than 1 year

Data Base

Data Base

: Intermediate

: High

:

Less than 1 year

Image Processing

Image Processing

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Simulation And Modeling,

Simulation And Modeling,

: Intermediate

: Medium

:

Less than 1 year

Operation Research,

Operation Research,

: Beginner

: Little

:

Less than 1 year

Operating System

Operating System

: Beginner

: High

:

Less than 1 year

Computer Architecture

Computer Architecture

: Beginner

: Medium

:

Less than 1 year

Patten Recognition

Patten Recognition

: Beginner

: High

:

Less than 1 year

Security,

Security,

: Beginner

: High

:

Less than 1 year

Neural Network,

Neural Network,

: Beginner

: Medium

:

Less than 1 year

Theory Of Computation.

Theory Of Computation.

: Beginner

: Medium

:

Less than 1 year

Compiler Theory

Compiler Theory

: Beginner

: High

:

Less than 1 year

Artificial Intelligence

Artificial Intelligence

: Little knowledge

: Medium

:

Less than 1 year

Distributed Computing

Distributed Computing

: Little knowledge

: Little

:

Less than 1 year

Key Skills

Planner, Creative, Organizer, Social, Team Player

Online Presence

https://www.facebook.com/Mahmod.A.Amin

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