Basic Info

Mahmoud Abou Khattwa

7 years

Giza Governorate, Egypt

Bachelor's Degree

Manager

Work Experience

Service Delivery Manager at Orange Business Services

Experience Details

Service Delivery Manager

Operations/Management

Manager

o Quality of Service
o Capacity management
o Lifecycle management
o Release and patch Management
o Incident & Problem Management
o Cost efficiency


Company Details

Orange Business Services (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications, Information Technology Services

N/A

Mar 2016 to present (9 months)
Problem manager at Orange Business Services

Experience Details

Problem manager

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Orange Business Services

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2014 to Mar 2016 (2 years 2 months)
Application & Server Management at Orange Business Services

Experience Details

Application & Server Management

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Orange Business Services (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

N/A

Jan 2011 to Jan 2014 (3 years)
Monitoring support specialist at Orange Business Services

Experience Details

Monitoring support specialist

Customer Service/Support

Entry Level

N/A


Company Details

Orange Business Services (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

N/A

Jul 2009 to Jan 2011 (1 year 6 months)

Education

BA in Mechatronics Department

Education Details

BA

Mechatronics Department

October 6 University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

October 6 University
2003 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

College de la Sainte Famille (Jesuites)

Egypt

2003

A / Excellent / 85 -100%

N/A

College de la Sainte Famille (Jesuites)
2003

Certifications

TOEFL
Jun 2003

Certificate details

TOEFL

Jun 2003

N/A

N/A

N/A

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ActivitiesApplication & Server ManagementArabicBasketballCCNACustomer ServiceCustomer SupportCustomer-orientedEnglishFrenchIT OperationsIT Service ManagementITILIncident ManagementInformation Technology (IT)Information Technology ServicesInitiativeLeaderLeadershipLinuxManagementMechatronics DepartmentMonitoring Support SpecialistNASOrange Business ServicesPMPPlannerPresenterProblem ManagementProblem ManagerService Delivery ManagerStorage ManagementSupportSwimmingTOEFLTelecommunicationsTravelUNIXVMWare

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Fluent

: Advanced

French

French

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

ITIL

ITIL

: Advanced

: High

:

5-7 years

IT service management

IT service management

: Advanced

: High

:

3-5 years

Incident Management

Incident Management

: Advanced

: High

:

3-5 years

Problem Management

Problem Management

: Advanced

: High

:

1-3 years

IT operations

IT operations

: Advanced

: Medium

:

5-7 years

PMP

PMP

: Intermediate

: Medium

:

Less than 1 year

Linux

Linux

: Intermediate

: Medium

:

1-3 years

CCNA

CCNA

: Intermediate

: High

:

3-5 years

VMWare

VMWare

: Intermediate

: High

:

1-3 years

UNIX

UNIX

: Intermediate

: Medium

:

3-5 years

Leadership

Leadership

: Intermediate

: Medium

:

1-3 years

Information Technology (IT)

Information Technology (IT)

: Intermediate

: High

:

5-7 years

NAS

NAS

: Intermediate

: High

:

1-3 years

Storage Management

Storage Management

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

Customer support

Customer support

: Expert

: Extreme - I love it!

:

5-7 years

IT Operations

IT Operations

: Expert

: Extreme - I love it!

:

5-7 years

Management

Management

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Planner, Presenter, Customer-oriented, Initiative

Online Presence

eg.linkedin.com/pub/mahmoud-abou-khattwa/6b/580/704/

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