Basic Info

Mahmoud Aboelsoud

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

HR Administrative Assistants. at Volvo Egypt (Al-Ahmady Motors)

Experience Details

HR Administrative Assistants.

Administration, Human Resources

Experienced (Non-Manager)

Provide both of HR process and general administrative and
secretarial tasks

Administrative responsibility: June 2014 - July 2014

(a) Phone Operator Tasks:
Receive all external calls.
Providing information to customers, such as (cars types, payment methods, service center and insurance service).
Divert calls to sales specialists.
Make Monthly report for calls received.[page-break]
(b) Admin tasks: July 2014 - Present.
Scheduling meetings and appointments.
Handling E-mails.
Coordinating and maintaining company papers and electronic files.
Coordinating Cars stock and license documents.

HR responsibility: September 2014 - Present.

(a) Project:
Organizing and formulating the main regulation.

(b) Personnel Affairs task:
Administrating Employees benefits program (Annuals, Compensations and Merit increase).
Monitoring staff performance.
Adding medical insurance benefit for employees.

(c) Payroll task:
Monitoring monthly attendance and absenteeism for employees.
Preparing Monthly Payroll for employees.

(d) Recruitment task:
Publishing a Job AD in social media, and recruitment websites.
Set up interviews for new candidates.
Orienting newcomers by reviewing the company policies and job duties.


Company Details

Volvo Egypt (Al-Ahmady Motors)

Cairo, Egypt

51-100 employees

Automotive

www.alahmadymotors.com

Jun 2014 to present (2 years 6 months)
Call Center at WASLA Outsourcing [Vodafone Project]:

Experience Details

Call Center

Customer Service/Support

Experienced (Non-Manager)

Main responsibilities:
1. Answer customer inquiries about Vodafone services and rate plans (prepaid and
postpaid).
2. Informing customer the new offers.
3. Handling balance and bills problems.
4. Answering inquiries about data services such as mobile internet ADSL, BlackBerry
and USB modem.
5. Handling inquiries about corporate lines.


Company Details

WASLA Outsourcing [Vodafone Project]: (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

www.vodafone.com.eg

Jan 2014 to Apr 2014 (3 months)
Online Data Entry at BLUE CHIPS

Experience Details

Online Data Entry

Administration

Entry Level

Main responsibilities:
1. Company send to me task via mail.
2. Coordinate and enter the required data through inventory system.
3. Type Item number and products detail.
4. Type Customers contacts in sheet.
5. Make categories of items.
6. Export data to files and Email the company Back.


Company Details

BLUE CHIPS (multinational)

Bonn, Germany

More then 1000 employees

Manufacturing, Electronics and Semiconductors

bluechips.co.th

Jun 2013 to Oct 2013 (4 months)
Quality Specialist at MEDICONSULT

Experience Details

Quality Specialist

Quality

Experienced (Non-Manager)

Main responsibilities:
Put plane to develop the call center performance.
Put the call center rules to become more professional.
Specify the call center KPIs (key performance indicators).
Presenting suggestions to develop call center tools.
Giving quality sessions for agents.
Organizing the monthly attending schedule.

Daily tasks:
Monitoring staff calls.
Handling hard calls and customers complains.
Preparing report for inpatient lists and make follow up.
Coordinate Email requests.


Company Details

MEDICONSULT

Cairo, Egypt

51-100 employees

Insurance

www.mediconsulteg.com

Aug 2012 to Jan 2013 (5 months)
Technical support agent at Etisalat

Experience Details

Technical support agent

Customer Service/Support

Experienced (Non-Manager)

Handling any technical issue related to (ADSL) service.
1. Router configuration.
2. Slow speed problem.
3. Browsing problem.
4. Data line down.
Handling any technical issue related to (GSM) service.
1. Mobile (internet configuration , E-mail setup , MMS , Streaming , Video call )
2. USB modem (internet configuration, slow speed problem, no browsing problem).
Handling any technical issue related to (Blackberry) service.
1. E-mail setup.
2. Browsing and MMS problem.


Company Details

Etisalat (multinational)

Giza, Egypt

More then 1000 employees

Telecommunications

www.etisalat.com.eg

Oct 2008 to Apr 2012 (3 years 6 months)
WEB CONTENT EDITOR (intern) at ARAB PRESS AGENCY

Experience Details

WEB CONTENT EDITOR (intern)

Writing/Editorial

Student

Main responsibilities:
1. Planning, editing and publishing information on websites.
2. Develop and manage content for AGENCY’S web.
3. Assure web-based information is archived for future needs and reference.
4. Track and report on any website issue.


Company Details

ARAB PRESS AGENCY

Giza,, Egypt

N/A

Media Production

http://www.apatop.com

Aug 2004 to Jan 2005 (5 months)

Achievements


Main responsibilities:
1. Answer customer inquiries about Vodafone services and rate plans (prepaid and
postpaid).
2. Informing customer the new offers.
3. Handling balance and bills problems.
4. Answering inquiries about data services such as mobile internet ADSL, BlackBerry
and USB modem.
5. Handling inquiries about corporate lines.


Main responsibilities:
1. Company send to me task via mail.
2. Coordinate and enter the required data through inventory system.
3. Type Item number and products detail.
4. Type Customers contacts in sheet.
5. Make categories of items.
6. Export data to files and Email the company Back.

**Achievement:
learned how to work with MS Access and Inventory software.


Main responsibilities:
1. Put plane to develop the call center performance.
2. Put the call center rules to become more professional.
3. Determining call center KPIs (key performance indicators).
4. Presenting suggestions and requests to develop call center tools.
5. Giving quality sessions for agents.
6. Organizing the monthly attending schedule.
Daily tasks:
1. Activating and deactivating the company hotline.
2. Monitoring and tracking agents calls.
3. Handling hard calls and customers complains.
4. Preparing report for inpatient lists and make follow up.
5. Coordinate Email requests.

**Achievement:
Presented project through PowerPoint " how to build a propositional customer care team"




Handling any technical issue related to (ADSL) service.
1. Router configuration.
2. Slow speed problem.
3. Browsing problem.
4. Data line down.
Handling any technical issue related to (GSM) service.
1. Mobile (internet configuration , E-mail setup , MMS , Streaming , Video call )
2. USB modem (internet configuration, slow speed problem, no browsing problem).
Handling any technical issue related to (Blackberry) service.
1. E-mail setup.
2. Browsing and MMS problem.

**Achievement:
-Learned:
-Communication skills
-Technical skills
-Improved English Lagrange skills


Main responsibilities:
1. Planning, editing and publishing information on websites.
2. Develop and manage content for AGENCY’S web.
3. Assure web-based information is archived for future needs and reference.
4. Track and report on any website issue.

**Achievement:
-learned Photoshop APP
-Improved computer and internet skills


EDUCATION: B.A. of Islamic Archaeology. Ain Shams University. Studied Subjects: Learning every thing related to Islamic civilization through the middle ages. -Islamic arts. -Islamic architectures. -Islamic history. -Islamic currency. -Islamic scripts and fonts. -Achievement in final term: "Presented research about [construction style of Islamic schools in middle ages]" **QUALIFICATIONS *Attended Courses at ABTCH- LAND MARK ICDL [International Computer Driving License]. -Basics of IT [Information Technology]. -Windows configuration. -Microsoft office [Word-Excel- PowerPoint-Access-Outlook]. -Basics of internet. -Certified in 4/9/2008. *Attended courses at IT GATE ACADEMY MCITP [Microsoft Certified IT -Professional]. *Diploma in HR at IFTD [International Foundation Training and Development]. -Concepts and Fundamentals of HR and Human Development. -Basics of Soft Skills and Communication Skills

Education

B.A. in Islamic Archaeology

Education Details

B.A.

Islamic Archaeology

Ain Shams University, Egypt

C / Good / 65 - 75%

*Learning every thing related to Islamic civilization through the middle ages. *Islamic arts, Islamic architectures, Islamic history, Islamic currency.

N/A

Ain Shams University
2003 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Elmalik Fahd

Egypt

2003

B / Very Good / 75 - 85%

*Scientific mathematics Department.

Elmalik Fahd
2003

Certifications

Diploma in HR
Feb 2013

Certificate details

Diploma in HR

Feb 2013

N/A

N/A

N/A

IFTD [International Foundation Training and Development]

*The diploma certified from [Canadian Training Center of Human Development] [and Wales International.

ICDL
Sep 2008

Certificate details

ICDL

Sep 2008

N/A

N/A

N/A

ABTCH- LAND MARK

ICDL [International Computer Driving License]:
IT-Word-Excel- PowerPoint-Access-Outlook-
Basics of internet.

Training and Courses

Training/Course Details

MCITP

Aug 2012

IT GATE ACADEMY

*MCITP [Microsoft Certified IT Professional], windows server 2008: Fundamentals of Network. (70-640) Active Directory. (70-642) Network Infrastructure. (70-646) Server Administrator.

Training/Course Details

English Courses

Oct 2008

American University

English General courses: 4 levels from level 6 to level 9

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Last update was today

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Profile Skills and Keywords

AdaptiveAdministrationArabicAutomobilesAutomotiveBLUE CHIPSCall CenterChocolatesCommunication SkillsComputer MaintenanceCustomer CareCustomer ServiceCustomer-orientedDiploma In HRDocument Control/data EntryEditorialElectronics And SemiconductorsEnglishEnglish CoursesEtisalatFlexibleFruitsHR Administrative Assistants.Hard WorkerHuman ResourcesICDLInsuranceIslamic ArchaeologyMCITPManufacturingMedia ProductionOnline Data EntryOrganizerPhotographyPowerPoint, Excel, Word And Outlook.Quality AssuranceQuality ControlQuality SpecialistSocialSupportTechnical Support AgentTelecommunicationsThe PhotographyTravelingTroubleshooting Most Of Internet DevicesWASLA Outsourcing [Vodafone Project]:WEB CONTENT EDITORWatching MoviesWindows Server 2008Writing

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Communication Skills

Communication Skills

: Expert

: Extreme - I love it!

:

3-5 years

Computer Maintenance

Computer Maintenance

: Advanced

: High

:

5-7 years

PowerPoint, Excel, Word and Outlook.

PowerPoint, Excel, Word and Outlook.

: Advanced

: High

:

3-5 years

Troubleshooting most of Internet devices

Troubleshooting most of Internet devices

: Advanced

: High

:

3-5 years

Photography

Photography

: Intermediate

: High

:

More than 7 years

Windows Server 2008

Windows Server 2008

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

Computer Maintenance

Computer Maintenance

: Advanced

: High

:

5-7 years

Customer Care

Customer Care

: Advanced

: High

:

3-5 years

Document Control/data entry

Document Control/data entry

: Intermediate

: High

:

Less than 1 year

web content editor

web content editor

: Beginner

: Medium

:

Less than 1 year

Key Skills

Hard worker, Customer-oriented, Organizer, Flexible / Adaptive, Social

Online Presence

http://www.linkedin.com/home?trk=nav_responsive_tab_homewww.facebook.com/mahmoud.soud

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