Basic Info

Mahmoud Abdelhamed

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

AIX Software Engineer at IBM

Experience Details

AIX Software Engineer

IT/Software Development

Experienced (Non-Manager)


• Provide 1st line support for the AIX OS at the customer’s site
• Test the software for any bugs and get in touch with the developers to resolve them.
• Participating in system analysis and design for new solutions.
• Preparing and publishing technical documentation for the developed software.
• For IBM's US clients Software Support Specialists are required to deliver post sale Remote Technical Software Support Services for the AIX operating system
• Providing initial remote technical software support for AIX to clients
• Interacting with client and IBM functions consistently until problem solution
• Analyzing problems/situations, understanding problem impact on client business
• Applying problem solving techniques
• Responding to client queries, providing timely resolutions to client issues
• Maintaining highest client satisfaction
• Maintaining positive client relationships even in severe and pressurized situations
• Performing problem management and end-to-end problem ownership
• Logging all related activities for each customer query and handling client data securely
• Employing IBM's standard support delivery methodologies and tools
• Performing in international software support delivery processes and environments


Company Details

IBM (multinational)

Cairo, Egypt

More than 1000 employees

Computer Software

N/A

Nov 2014 to present (2 years 1 month)
Representative at Stream Global Services

Experience Details

Representative

Customer Service/Support

Experienced (Non-Manager)

Responsible for:
> Answering the different inquiries about SiriusXM and Subscribing to it
> Handling billing questions and issues.
> Basic trouble shooting for satellite radios
> Offering portable radios (must hit the target)


Company Details

Stream Global Services (multinational)

Cairo, Egypt

101-500 employees

Computer Software, Telecommunications

http://www.stream.com/

Aug 2012 to Aug 2013 (1 year)
Magdy Yacoob Foundation Representative at Ecco

Experience Details

Magdy Yacoob Foundation Representative

Customer Service/Support

Entry Level

Responsible for:
> Answer inquiries about the foundation
> Tell the callers how to donate to the foundation


Company Details

Ecco

Cairo, Egypt

N/A

Telecommunications

N/A

Jul 2012 to Jan 2012 (6 month)

Education

BA in Computer Science

Education Details

BA

Computer Science

El Shorouk Academy, Egypt

Not specified

N/A

N/A

El Shorouk Academy
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Egyptian Language School

Egypt

2008

B / Very Good / 75 - 85%

N/A

Egyptian Language School
2008

Certifications

Certificate details

IBM Certified System Administrator - AIX 7

Dec 2015

94 out of 100

N/A

N/A

IBM

N/A

Training and Courses

Training/Course Details

AIX Fundemental

Feb 2015

IBM

N/A

This profile is fresh!
Last update 23 days ago.

Jobseeker photo

Profile Skills and Keywords

AIXAIX FundementalAIX Software EngineerAdaptiveAppreciationArabicCommitmentComputer ScienceComputer SoftwareCustomer ServiceEnglishFlexibleFriendly AtmosphereHandles StressHard WorkerIBMIBM Certified System Administrator - AIX 7ITLeaderLearningMagdy Yacoob Foundation RepresentativeMicrosoft OfficeProblem SolverRepresentativeSoftware DevelopmentStream Global ServicesSupportTelecommunicationsWorking

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

AIX

AIX

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

AIX

AIX

: Expert

: Extreme - I love it!

:

1-3 years

Customer service

Customer service

: Expert

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Hard worker, Problem Solver, Flexible / Adaptive, Handles Stress

Online Presence

http://eg.linkedin.com/in/mahmoudabdelhafezhttps://www.facebook.com/mahmoud.abdelhafez?

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