Basic Info

Mahmoud abdelgelil

1 year

Gharbia Governorate, Egypt

Bachelor's Degree

Entry level

Work Experience

It help desk at Etisal international

Experience Details

It help desk

Customer Service/Support

Entry Level

hardware and software maintenance, network troubleshooting, network and system administration


Company Details

Etisal international

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

N/A

Feb 2016 to Jun 2016 (4 months)
Etisalat agent at Etisal international

Experience Details

Etisalat agent

Customer Service/Support

Entry Level

customer service , agent out source in etisal company at project etisalat masr
works at help customer to solve network problem and any problem in his phone
had traning in how to work in system , how to help the customer, and how to tratment and helping him


Company Details

Etisal international

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring , Consumer Services , Telecommunications

N/A

Sep 2015 to Feb 2016 (5 months)
Server admin at Menofia universty (student activity)

Experience Details

Server admin

IT/Software Development

Student

control server and web service in graduation project with title learning mangment system


Company Details

Menofia universty (student activity)

Shibin El Kom, Egypt

N/A

Sep 2014 to Jul 2015 (10 months)
Hardware maintinance at Micro

Experience Details

Hardware maintinance

Installation/Maintenance/Repair

Experienced (Non-Manager)

maintinance pc and laptops hardware and software


Company Details

Micro

Tanta, Egypt

1-10 employees

Computer Hardware

N/A

Jun 2010 to Sep 2012 (2 years 3 months)

Education

Bachelor's Degree in information technolog

Education Details

Bachelor's Degree

information technolog, network, programming

Menoufiya University faculty of computer and information, Egypt

C / Good / 65 - 75%

network/ database /mobile communication/ programming/ graphics/ matlab/ operation research /signal/ multimedia/ security/ data mining/system analysis/

N/A

Menoufiya University faculty of computer and information
2010 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

eldalgaumon elthanaweya elmoshtrka

Egypt

2009

A / Excellent / 85 -100%

N/A

eldalgaumon elthanaweya elmoshtrka
2009

Certifications

ccna
Jun 2014

Certificate details

ccna

Jun 2014

N/A

N/A

N/A

Cisco

CCNA academy in section network at faculty of computer and information
menofia universty

Training and Courses

Training/Course Details

network control

Aug 2014

petrolum marine service PMS

summer training in it unit in psm company in alexandria for 6 weeks

Training/Course Details

customer service

Oct 2015

etisal international

how to treat customer how to handel him how to speaking with customer soft skills process and information system technolgy (css.cx.tt.seibel)

This profile is fresh!
Last update 22 days ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationArabicCCNACommunicatorComputerComputer HardwareConsumer ServicesCreativeCustomer ServiceEnglishEtisalat AgentHard WorkerHardwareHardware MaintinanceHardware MantinanceITInformation TechnologInstallationInteractiveInternetInternet SearchIt Help DeskMaintenanceMicrosoft OfficeMicrosoft ServerNetworkNetwork ControlNetworksOffshoringOperation ResearchOutsourcingProgrammingRepairServer AdminSocialSoftwareSoftware DevelopmentSoftware MantinaceSupportSystem AnalysisTechnologyTelecommunicationsWindows Server 2008

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Intermediate

: Intermediate

Tools and Technologies

operation research

operation research

: Expert

: High

:

Less than 1 year

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Computer

Computer

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

Networks

Networks

: Advanced

: Extreme - I love it!

:

1-3 years

System Analysis

System Analysis

: Intermediate

: High

:

Less than 1 year

Administration

Administration

: Intermediate

: High

:

Less than 1 year

CCNA

CCNA

: Intermediate

: Extreme - I love it!

:

1-3 years

Windows Server 2008

Windows Server 2008

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

network

network

: Expert

: Extreme - I love it!

:

1-3 years

software mantinace

software mantinace

: Expert

: Extreme - I love it!

:

3-5 years

internet search

internet search

: Expert

: Extreme - I love it!

:

3-5 years

hardware

hardware

: Expert

: Extreme - I love it!

:

1-3 years

hardware mantinance

hardware mantinance

: Advanced

: Extreme - I love it!

:

3-5 years

microsoft server

microsoft server

: Intermediate

: High

:

Less than 1 year

Key Skills

Communicator, Hard worker, Creative, Social, Interactive

Online Presence

https://www.linkedin.com/profile/view?id=408207747&trk=nav_responsive_tab_profilehttps://www.facebook.com/mahmoud.samir.127https://twitter.com/totti125

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