Basic Info

Mahmoud mohammed

4 years

Giza, Egypt

Diploma

Experienced

Work Experience

Training and development Specialist at Etisal International Group

Experience Details

Training and development Specialist

Human Resources

Experienced (Non-Manager)

• Plans, conducts, coordinates and implements training programs for staff (New comers and existing).
• Conducts full technical training, soft skills and customer service training for Etisalat Misr project.
• Creating and implementing actions plans for poor performance trainees to enhance their abilities, achieving work goals.
• Following retention plans in order to decrease the turnover percentage.
• Training components will be geared toward new hires, existing staff and individuals who seek One-on-one assistance.
• Prepares new representatives by conducting orientation about company (Onboarding phase).
• Developing individual coaching plans; providing resources and assistance.
• Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions.
• Supports training financial objectives by recommending budget items; controlling costs
• Manage a demanding daily reporting schedule in order to ensure the position’s manager and the client has clear understanding of daily activity and results.
• Conducting repetitive failure programs to poor performance employees each quarter after revising their KPIs.
• Designing the needed development programs for high potential employees.
• Reporting for recruitment department with the needed skills to enhance the hiring selection
• Coordinating with concerned parties (performance management team) to prepare the regular performance appraisal for my subordinates.


Company Details

Etisal International Group

Cairo, Egypt

N/A

Consumer Services

www.etisal-int.com

Mar 2015 to present (1 year 9 months)
Junior Trainer at Etisal International Group

Experience Details

Junior Trainer

Human Resources

Entry Level

• Implementing training and development programs based on the needs of the organization and the individual;
• Working in a team to produce programs that are satisfactory to all relevant parties in an organization, such as line managers, accountants and senior managers at board level.
• Helping line managers and trainers solve specific training problems, either on a one-to-one basis or in groups.
• researching new technologies and methodologies in workplace learning and presenting this research
• Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers.
• Ensuring that statutory training requirements are met.


Company Details

Etisal International Group

Cairo - Maadi, Egypt

More than 1000 employees

Outsourcing/Offshoring

WWW.Etisal-int.com

May 2014 to Mar 2015 (10 months)
Customer Service Representative at Etisal International Group

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Maintains call center database by entering information.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.


Company Details

Etisal International Group (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

www.etisal-int.com

Oct 2013 to Apr 2014 (6 months)

Education

College Diploma in Human resources management

Education Details

College Diploma

Human resources management

American University in Cairo (AUC), Egypt

A / Excellent / 85 -100%

Diploma Includes the following

N/A

American University in Cairo (AUC)
2016 - 2017 (Expected)
faculty of arts in faculty of arts

Education Details

faculty of arts

faculty of arts

Cairo University, Egypt

C / Good / 65 - 75%

History - languages (English )

N/A

Cairo University
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Saidia secondary school

Egypt

2008

A / Excellent / 85 -100%

N/A

Saidia secondary school
2008

Certifications

Icdl
Aug 2013

Certificate details

Icdl

Aug 2013

N/A

N/A

N/A

unisco

Icdl international computer driving license that qualify you to browse able to use the Microsoft Office (word , excel , power point , access , out look email Web 0

Training and Courses

Training/Course Details

English conversation

Aug 2014

auc cairo

N/A

This profile is fresh!
Last update 2 days ago.

Jobseeker photo

Profile Skills and Keywords

CommunicatorConsumer ServicesCustomer ServiceCustomer Service RepresentativeEnglishEnglish ConversationEnglish LanguageEtisal International GroupFaculty Of ArtsHuman ResourcesHuman Resources ManagementIcdlInnovativeJunior TrainerLeaderMicrosoft ExcelMicrosoft OfficeOffshoringOrganizerOutsourcingRussianSupportSupportiveTechnical SupportTrainingTraining And Development SpecialistWorking Under Pressure

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Russian

Russian

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

1-3 years

Microsoft Office

Microsoft Office

: Intermediate

: Extreme - I love it!

:

1-3 years

technical support

technical support

: Intermediate

: High

:

1-3 years

Fields of Expertise

training

training

: Intermediate

: Extreme - I love it!

:

1-3 years

Microsoft office

Microsoft office

: Intermediate

: High

:

1-3 years

English language

English language

: Intermediate

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Communicator, Organizer, Innovative, Supportive

Online Presence

Trainer.mahmoud@outlook.comTrainer.mahmoud@outlook.commahmoud28690@yahoo.commahmoudabdallah2323@gmail.com

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