Basic Info

Mahmoud mohammed

4 years

Giza, Egypt

Diploma

Experienced

Work Experience

Training and development Specialist at Etisal International Group

Experience Details

Training and development Specialist

Human Resources

Experienced (Non-Manager)

• Plans, conducts, coordinates and implements training programs for staff (New comers and existing).
• Conducts full technical training, soft skills and customer service training for Etisalat Misr project.
• Creating and implementing actions plans for poor performance trainees to enhance their abilities, achieving work goals.
• Following retention plans in order to decrease the turnover percentage.
• Training components will be geared toward new hires, existing staff and individuals who seek One-on-one assistance.
• Prepares new representatives by conducting orientation about company (Onboarding phase).
• Developing individual coaching plans; providing resources and assistance.
• Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions.
• Supports training financial objectives by recommending budget items; controlling costs
• Manage a demanding daily reporting schedule in order to ensure the position’s manager and the client has clear understanding of daily activity and results.
• Conducting repetitive failure programs to poor performance employees each quarter after revising their KPIs.
• Designing the needed development programs for high potential employees.
• Reporting for recruitment department with the needed skills to enhance the hiring selection
• Coordinating with concerned parties (performance management team) to prepare the regular performance appraisal for my subordinates.


Company Details

Etisal International Group

Cairo, Egypt

N/A

Consumer Services

www.etisal-int.com

Mar 2015 to present (2 years 1 month)
Junior Trainer at Etisal International Group

Experience Details

Junior Trainer

Human Resources

Entry Level

• Implementing training and development programs based on the needs of the organization and the individual;
• Working in a team to produce programs that are satisfactory to all relevant parties in an organization, such as line managers, accountants and senior managers at board level.
• Helping line managers and trainers solve specific training problems, either on a one-to-one basis or in groups.
• researching new technologies and methodologies in workplace learning and presenting this research
• Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers.
• Ensuring that statutory training requirements are met.


Company Details

Etisal International Group

Cairo - Maadi, Egypt

More than 1000 employees

Outsourcing/Offshoring

WWW.Etisal-int.com

May 2014 to Mar 2015 (10 months)
Customer Service Representative at Etisal International Group

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Maintains call center database by entering information.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.


Company Details

Etisal International Group (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

www.etisal-int.com

Oct 2013 to Apr 2014 (6 months)

Achievements


# I was the Top achiever in the fourth quarter in 2015, first and second quarter in 2016.
# I was responsible for new project “le carnaval”, it was successfully launched, training phase (technical training and customer service training) was my role.


# I was the Top achiever in the third quarter in 2014.


Education

College Diploma in Human resources management

Education Details

College Diploma

Human resources management

American University in Cairo (AUC), Egypt

A / Excellent / 85 -100%

Diploma Includes the following

N/A

American University in Cairo (AUC)
2016 - 2017
faculty of arts in faculty of arts

Education Details

faculty of arts

faculty of arts

Cairo University, Egypt

C / Good / 65 - 75%

History - languages (English )

N/A

Cairo University
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Saidia secondary school

Egypt

2008

A / Excellent / 85 -100%

N/A

Saidia secondary school
2008

Certifications

Icdl
Aug 2013

Certificate details

Icdl

Aug 2013

N/A

N/A

N/A

unisco

Icdl international computer driving license that qualify you to browse able to use the Microsoft Office (word , excel , power point , access , out look email Web 0

Training and Courses

Training/Course Details

English conversation

Aug 2014

auc cairo

N/A

This profile is fresh!
Last update 21 days ago.

Jobseeker photo

Profile Skills and Keywords

CommunicatorConsumer ServicesCustomer ServiceCustomer Service RepresentativeEnglishEnglish ConversationEnglish LanguageEtisal International GroupFaculty Of ArtsHuman ResourcesHuman Resources ManagementIcdlInnovativeJunior TrainerLeaderMicrosoft ExcelMicrosoft OfficeOffshoringOrganizerOutsourcingRussianSupportSupportiveTechnical SupportTrainingTraining And Development SpecialistWorking Under Pressure

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Russian

Russian

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

1-3 years

Microsoft Office

Microsoft Office

: Intermediate

: Extreme - I love it!

:

1-3 years

technical support

technical support

: Intermediate

: High

:

1-3 years

Fields of Expertise

training

training

: Intermediate

: Extreme - I love it!

:

1-3 years

Microsoft office

Microsoft office

: Intermediate

: High

:

1-3 years

English language

English language

: Intermediate

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Communicator, Organizer, Innovative, Supportive

Online Presence

Trainer.mahmoud@outlook.comTrainer.mahmoud@outlook.commahmoud28690@yahoo.commahmoudabdallah2323@gmail.com

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