MZ
Mahmoud Zohdy
Global Infrastructure services at DB Schenker
New Cairo, Cairo, EgyptWork Experience
Global Infrastructure servicesFull Time
DB Schenker
Apr 2010 - Present -15 yrs, 3 months
Egypt
- Job Details:Provided 1st and 2nd level support for head office and 6 branches. Managed Active Directory (Server 2003 & 2019). Supported LAN/WAN networks and rack installations. Delivered global support via ServiceNow (ITSM). Trained users and developed training materials. Handled incidents, escalations, and documentation as per ITIL guidelines.
Swift Group
Jan 2006 - Apr 2010 -4 yrs, 3 months
Egypt
- Job Details:Supported IT operations across 9 companies in logistics, shipping, and real estate sectors. Provided hardware/software support and troubleshooting. Managed user accounts and access control. Supported logistics applications and internal systems.
Education
Bachelor's Degree in Computer Science
Al-Alsun InstituteJan 2003
Skills
- Office 365
- LAN/WAN
- Active Directory
- Windows Server (2003, 2019)
- Windows 11/10/8/7/Vista/XP/98
- Office 2016/2003
- Pc maintenance
- Rack Installation
- Strong communication and leadership
- Problem-Solving and Analytical Thinking
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Languages
Arabic
FluentEnglish
Intermediate
Training & Certifications
Data Analysis
EYouth Learning·2025Microsoft Certified Information Technology Professional (MCITP)
Inform center·2009