Mahmoud Tarek 3bs

Sales Team Leader at MEC Academy

Cairo

MEC Academy

Feb 2024 - Aug 2024 -6 months

Job Details:Consistently hit and exceeded sales targets. Helped train and support new team members. Shared ideas to improve calls and customer handling. Turned tough calls into successful deals. Contributed to team success with a positive attitude.

MEC Academy

Apr 2023 - Present -2 yrs, 1 month

Job Details:Managed a team of 4 moderators handling customer inquiries on social media platforms. Developed training programs to improve response quality, reducing customer complaints by 10%. Monitored team performance to ensure consistent service quality and customer satisfaction.

MEC Academy

Dec 2022 - Feb 2024 -1 yr, 2 months

Job Details:Closed an average of 30 sales per month. Explained course details clearly to customers. Handled questions and solved issues to keep customers happy. Following up with leads to boosting conversion rates.

MEC Academy

Nov 2022 - Present -2 yrs, 6 months

Job Details:Leading a telesales team consistently meet and exceed sales targets. Achieved strong sales results by focusing on team motivation and clear daily goals. Supported and trained new agents, helping them improve call performance and confidence. Helped the team close more deals through better communication and follow-up strategies. Worked closely with the operations team to solve issues quickly and keep customer satisfaction high. Suggested new approaches that led to noticeable improvements in conversion rates.

Bachelor's Degree in Management Information Systems
Higher Institute of Engineering and Technology in Kafr El Sheikh (HIET)
Jan 2021 - Jan 2025 - 4 yr