Mahitab Mostafa Ali Khaled – Content Writer and SEO Analyst at I-Spire.net

Work Experience

I-Spire.net

Jan 2017 - Present -8 yrs, 7 months

Netherlands

TrainerFull Time

Vodafone UK

Sep 2015 - Oct 2016 -1 yr, 1 month

Egypt , Alexandria

Job Details:On-Loan Positions held: - Trainer - Performance Manager - Floorwalker - Customer Service Advisor

I-spire for IT Solutions and Services

Feb 2015 - Aug 2015 -6 months

Egypt , Alexandria

Job Details:• Creating content in English and Arabic for several websites and Internet services, including: VPN services, technical blogs and an all-inclusive booking engine for El Gouna. • Providing technical and network problem resolution to end-users by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting email issues.

Egypt AIDS Society, EAS

Jan 2014 - Feb 2015 -1 yr, 1 month

Egypt , Alexandria

Job Details:• Assist with the day to day co-ordination and planning of the event program including telephone answering, responding to email enquiries, researching suppliers, negotiating contracts and paying invoices. • Attend events to assist with the set-up, delivery and breakdown. • Supervision of defined aspects of an event to manage safety and customer service. • Prepare and distribute publicity materials such as press releases, posters, banners. • Produce and undertake customer satisfaction surveys, analyze data and produce evaluation reports. • Support the Arts and Events Officer to prepare management plans and safety documentation.

Bachelor's Degree in English and Comparative Literature
Alexandria University (ALEXU)
Jan 2006 - Jan 2010 - 4 yr
High School - Thanaweya Amma
E.G.C
Jan 2006