MT
Mahider Tilaye
Online Learning Course Developer at Cooperative Bank of Oromia
EthiopiaWork Experience
Online Learning Course Developer
Cooperative Bank of Oromia
Dec 2023 - Present -1 yr, 8 months
Ethiopia
- Job Details:Design, develop, and deliver online learning courses tailored to enhance employee skills and knowledge. Facilitate accessible and engaging training programs for staff, fostering professional growth and alignment with organizational goals. Monitor and evaluate course effectiveness, ensuring continuous improvement in learning outcomes and employee performance.
Customer Support Representative
Cooperative Bank of Oromia
Mar 2021 - Dec 2023 -2 yrs, 9 months
Ethiopia
- Job Details:Provided high-quality customer service, addressing client needs and resolving inquiries efficiently to ensure customer satisfaction. Processed various financial transactions with accuracy, contributing to the smooth operation of branch activities. Promoted banking products and services, helping achieve branch sales and growth objectives.
Customer Support Representative
Buna Bank
Nov 2019 - Mar 2021 -1 yr, 4 months
Ethiopia
- Job Details:Delivered exceptional customer service by assisting clients with account management, financial transactions, and resolving inquiries efficiently. Played a key role in promoting banking products and services, contributing to branch sales targets. Ensured compliance with banking policies and procedures, enhancing operational accuracy and reliability.
Education
Bachelor's Degree in Project Management
Select CollegeJan 2020 - Jan 2022 - 2 yr
Bachelor's Degree in Accounting and Finance
Wolkite UniversityJan 2016 - Jan 2019 - 3 yr