Mahfouz Riad

Technical ExpertFull Time

• Job Details: Technical Expert (CRM & Sales Applications Manager) - Managing CRM & Sales Application support teams to achieve company mission & vision across the organization. providing the best production stability to ensure smooth customer experience. - Building E2E dashboards solutions for monitoring customer journey inside the applications and act accordingly immediately to solve the issues that's appearing within the pro-active technical/business insights. -Reviewing systems gaps and provide the suitable technical solutions/workarounds to avoid service instability. -Enabling new technologies such as microservices and DevOps on production environments. -Ensuring maximum security to the applications and the compliance to security & audit policy. -Enhancing the applications & backend systems infrastructure and migration/revamp projects. -Planning infrastructure and capacity planning to production/pre-prod environments. -Enabling open-source solutions that serve the operations and business and leading to minimize the CAPEX/OPEX. -Hiring professional candidates within the teams to ensure having the best engineers to support the business. -Automation of top management reports and support teams KPI's for ensuring high production support KPI's. -Vendor management for applications such as (NTSRetail "Wincash" POS, Retail Quality Management "RQM", NTS systems, Metabase, Grafana & Loki) -Integrating existing systems with AppDynamics application. -Enabling automation testing on production environments with a high secure and critical monitoring tools. -Enabling security standards and audit across productions apps and environments. -Payments integration. -Digital transformation and payments. -AI enabling.

Senior System AnalystFull Time

• Job Details: Application Support System Senior Analyst (App Support Senior Supervisor/Team leader) - App Support Senior Supervisor for sales & CRM applications team, analyzing Issues and providing production stability to ensure smooth customer experience. - Analyzing systems gaps and providing the incidents to development/solutions teams. - Maintaining production environments & Infrastructure. - Maintaining Audit requirements on all production systems. - Ensuring of production stability 99.99% and acting to solve global outages in a proper time manner. - Infrastructure & Systems migrations/revamp. - Project Management & Solutions Architects. - Supervising 2 teams Sales & CRM application team members with total 18 Applications. - Some of the applications we support (POS systems, Quality systems, CRM systems, Bulk systems, Eligibility systems, NTS systems, Migration systems, etc. ...)  Other duties in my role: - Managing the staff and systems. - Assisting the support team members. - Analyze existing software systems. - Systems Migrations & Upgrade. - Documenting & Reports. - Training members to achieve highest performance to the company. -Elastic Search. -Systems Analytics and reporting. -Providing Top Management with Automation & Analytical tools to measure Support teams KPI's. -Systems & Infrastructure revamps adding high availability. -Open source Dashboard tools, such as Metabase.

System analystFull Time

• Job Details: Senior System Analyst Business Applications Senior team leader for applications support area by managing different teams and functions across the organization, by availing high system & Teams availability. not limited to but managing the team sprite and availing the creativity in the operations and proactive actions to maintain the system stability and customer satisfaction. - Senior System Analyst for sales business application team, analyzing business requirements and delivering the suitable solutions to serve business needs. - Leading Sales systems solutions delivery team. System experiences: - Wincash POS. - RQM Retail quality management. - Margento Loyalty gifting system. - Sales Self services machines. - Development environments. - Project Management & Solutions Architects. - Solutions design & commercial project delivery. - Creating clear BRD & SRD. - Oracle SQL. - Microsoft SQL. - Applications infrastructure & forecast analysis.