MA

maher alharis

Customer Support Representative

Doha, Qatar

Work Experience

  • Customer Support Representative

    MTN Sudan

    Sudan

    • Job Details:Managed customer inquiries via phone, email, and live chat ensuring prompt and accurate responses. Resolved customer complaints efficiently, maintaining high level of customer satisfaction. Provided product and service information to clients, enhancing their overall experience. Handled 80+ calls daily to assist customers with billing, product inquiries, and service issues.

  • Sales and Customer Advisor

    Zain Sudan

    Sudan

    • Job Details:Maintained in-depth knowledge of products, services, and promotions. Recommended products or services based on customer needs. Offered accurate information and advice to help customers make informed decisions. Upsold and cross-sold relevant items to increase revenue. Developed rapport and trust with clients to encourage repeat business. Followed up with customers to ensure satisfaction.

  • Customer Support Representative

    Al-Waha Mall

    • Job Details:Maintained clear communication with security, housekeeping, and store representatives. Operated phones, radios, or public address systems for announcements and coordination. Collected customer feedback or satisfaction survey responses. Documented customer feedback, incidents, and service logs.

    • Education

    • Diploma in Information Technology

    Skills

    • Conflict Resolution
    • Time Management
    • Complaint handling
    • call center operations
    • Excellent Interpersonal and Communication skills
    • Poised under pressure

    Languages

    • Arabic

      Fluent

    • English

      Intermediate
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