ME
MAHDY ELDEEP
Senior Management at bosta.co
Cairo, EgyptWork Experience
bosta.co
Sep 2023 - Present -2 yrs
Egypt
- Job Details:Managed inbound operations across multiple hubs, ensuring accurate and timely order processing. Coordinated with cross-functional teams to resolve tickets, analyze errors, and optimize workflows. Implemented process improvements, reducing operational delays by 20%. Oversaw customer requests and internal escalations, ensuring high levels of satisfaction. Trained and mentored new team members, fostering a culture of accountability and excellence. Introduced KPI tracking and monitoring systems, improving team performance by 15%.
tageer.eg
Sep 2021 - Sep 2022 -1 yr
Egypt
- Job Details:Built and led a high-performing inbound team, responsible for precise product entry and quality checks. Developed standard operating procedures, reducing data entry errors by 25%. Streamlined internal reporting processes, improving communication and decision-making. Collaborated with other departments to align operations with business goals. Conducted performance reviews and coaching sessions, enhancing team productivity and engagement.
al-amana electric tools
Sep 2020 - Sep 2021 -1 yr
Egypt
- Job Details:Managed a team of sales representatives and warehouse staff, coordinating day-to-day operations. Oversaw inventory management, procurement, and vendor relations. Increased sales by 30% through effective customer engagement and product presentations. Implemented workflow improvements that reduced stock discrepancies by 15%. Developed training programs for staff, improving service quality and efficiency.
Education
Bachelor's Degree in Operations & Logistics
El Shams Official Language SchoolJan 2013 12 yr 8 Months
Skills
- Negotiation
- Client Relationship Management
- Team management
- Strategic Planning
- Microsoft Office suite
- Data Analysis
- Reporting
- Inbound Management
- Order processing
- Ticket Handling
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Languages
Arabic
FluentEnglish
IntermediateFrench
Intermediate