
Mahdi Reda
Banking Operations & Customer Support Officer at Al-Qutibi Bank
Aden, YemenWork Experience
Banking Operations & Customer Support Officer
Al-Qutibi Bank
Jun 2023 - Present -2 yrs
Yemen
- Job Details:Deliver financial services to retail and corporate clients. Manage documentation for transfers and trade-related payments. Support compliance with internal AML/KYC policies. Ensure accurate data entry into the core banking system.
Maintenance Engineer & Administrative Coordinator
Fuel Supply Station, Aden Port
Jun 2019 - Jun 2023 -4 yrs
Yemen
- Job Details:Supervised operations and maintenance of marine fueling systems. Maintained SCADA and safety systems across the fuel station. Coordinated port logistics and documentation for vessels. Managed fuel dispatch schedules and team workflows.
Géant Hypermarket
Jun 2018 - Jun 2019 -1 yr
Yemen
- Job Details:Operated SAP system for cash register and inventory processing. Delivered excellent customer service and ensured payment accuracy. Trained new staff in using SAP point-of-sale system.
Al-Ayyam Newspaper
Jun 2017 - Jun 2018 -1 yr
Yemen
- Job Details:Entered and verified large volumes of data efficiently. Maintained digital records and supported editorial staff.
Education
Bachelor's Degree in Marine Mechanical Engineering
UNIVERSITY OF ADENJan 2024
Skills
- Trade finance concepts (LC, SBLC, bank guarantees)
- Client acquisition and relationship management
- Financial operations and reporting
- SAP system operation
- SCADA Systems Monitoring
- Electrical system design and installation
- Data Entry and Management
- Maritime engineering maintenance
- Team Collaboration and Communication
- Regulatory compliance (KYC, AML, PEPs)
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Languages
Arabic
FluentEnglish
Fluent