Maha Magdy Sharaf

Software Quality Assurance TesterFull Time

• Job Details:Reviewing functional and design specifications to ensure full understanding of specific deliverables and the project requirements;  Attend the Regular client calls;  Create or maintain databases of known test defects;  Design test plans, scenarios, scripts, or procedures;  Develop testing programs that address areas such as database impacts, software scenarios; regression testing, negative testing, error or bug retests, or usability;  Document software defects, using a bug tracking system, and report defects to software developers;  Identify, analyze and document problems with program function, output, online screen or content;  Monitor bug reduction efforts;  Test system modifications to prepare for implementation.

Technical Services SpecialistFull Time

• Job Details:• Creating SLA-Reports for the German enterprises; • Incident tickets validation on daily basis; • Creating incident reports for the German enterprises in Germany and deliver them to the German co-workers in Germany to assure the deadline; • Interacting on daily-basis with the German colleagues in the head office in Germany to ensure the best support delivered to the enterprises properly; • Utilizing different roles to execute the tasks professionally.

Technical SupportFull Time

• Job Details:• Deliver service and support to end-users in German using and operating automated call distribution phone software, via remote connection or over the Internet; • Interact with customers to provide and process information in response to inquiries; • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; • Diagnose and resolve technical hardware and software issues involving internet connectivity; • Identify and escalate priority issues per Client specifications; • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business; • Follow up and make scheduled call backs to customers where necessary.