Basic Info

Maha Gamil

8 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Team leader at Vodafone International Services

Experience Details

Team leader

Customer Service/Support

Manager

Managing the live chat team in Ireland account, achieving the KPIs and managing 15 people.


Company Details

Vodafone International Services (multinational)

Giza, Egypt

More than 1000 employees

Consumer Services

http://vis.vodafone.com.eg/

Sep 2016 to present (1 year 1 month)
Real time management analyst at Vodafone International Services

Experience Details

Real time management analyst

Customer Service/Support

Experienced (Non-Manager)

Handling Ireland account analysis , forecasting calls, headcount, service level and budgeting


Company Details

Vodafone International Services (multinational)

Giza, Egypt

More than 1000 employees

Consumer Services

http://vis.vodafone.com.eg/

Dec 2015 to Sep 2016 (9 months)
Live Chat Support at Vodafone International services

Experience Details

Live Chat Support

Customer Service/Support

Experienced (Non-Manager)

Handling customers billing and technical inquiries over the chat for Ireland account


Company Details

Vodafone International services (multinational)

Cairo, Egypt

N/A

Consumer Services

www.vodafone.com.eg

Nov 2013 to Dec 2015 (2 years 1 month)
International Account Senior Advisor at Vodafone

Experience Details

International Account Senior Advisor

Customer Service/Support

Experienced (Non-Manager)

International account senior advisor handling the technical queries ( BB, iPhone, iPad and USB) Over the phone

Handling the new comers


Company Details

Vodafone (multinational)

Giza, Egypt

N/A

Consumer Services

www.vodafone.com

Mar 2012 to Nov 2013 (1 year 8 months)
International Account Advisor at Vodafone

Experience Details

International Account Advisor

Customer Service/Support

Entry Level

Customer service Representative for Qatar Account, handling the customers about their bill inquiries, offers, etc.


Company Details

Vodafone (multinational)

Giza, Egypt

More then 1000 employees

Consumer Services

www.vodafone.com

Sep 2009 to Feb 2012 (2 years 5 months)
Customer service representative at Xceed

Experience Details

Customer service representative

Customer Service/Support

Entry Level

Customer service Representative for CISCO Account, handling the back office orders through validating the orders and check the discounts and the agreements between CISCO and the customers.


Company Details

Xceed

Giza, Egypt

More then 1000 employees

Consumer Services

www.xceed.com

Aug 2008 to Sep 2009 (1 year 1 month)

Achievements


Created the Data Calculator for the Vodafone Qatar website


Education

BS in Accounting

Education Details

BS

Accounting

Helwan University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Helwan University
2005 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Valley language school

Egypt

2004

A / Excellent / 85 -100%

N/A

Valley language school
2004

Training and Courses

Training/Course Details

Customer service

Sep 2007

NSGB

Front office, handling the customers inquires

This profile is fresh!
Last update 8 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAnalysisAnalyticalConsumer ServicesCustomer ServiceCustomer Service RepresentativeCustomer-orientedDetails-orientedEnglishHard WorkerInternational Account AdvisorInternational Account Senior AdvisorLeaderLive Chat SupportManagementMicrosoft OfficeReadingReal Time Management AnalystSupportTeam LeaderTravellingVodafoneVodafone International ServicesWeb Chat

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Fields of Expertise

analysis

analysis

: Expert

: High

:

Less than 1 year

Web chat

Web chat

: Expert

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

management

management

: Intermediate

: High

:

Less than 1 year

Key Skills

Analytical, Leader, Hard worker, Customer-oriented, Details-oriented

Online Presence

https://www.linkedin.com/profile/preview?locale=en_US&trk=prof-0-sb-preview-primary-buttonhttps://www.facebook.com/maha.ibrahim.370

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