Maha Mohamed Magdy Mahmoud Kamal

Customer Service AdvisorFull Time

• Job Details:Delivered customer service appropriate to customer needs and met/exceeded their expectations with technical support on all Vodafone hardware, software and related queries. - Provided up to date and accurate technical support information for all front line agents relating to all Vodafone device portfolio, Vodafone branded equipment and the standard operating systems delivered with these devices. - Communicated all potential and actual technical faults in a timely manner - Provided instruction to appropriate customers (internal & external) to help themselves through agreed self help processes. - Took positive action from any feedback given resulting from customer satisfaction surveys. - Supported specific commercial initiatives where technical support is used to deliver additional value to the company. - Continuously developed up-to-date knowledge of the Vodafone devices/products, services and operating systems, help and advice and take every opportunity to grow knowledge. - Ensured a high quality of customer interaction and communication to ensure customer/advisors understanding of solution & instruction - Adapted to changes within the environment (systems, products etc), by ensuring that all communications/briefings/training are fully understood and converted into working practice. - Ensured that incoming calls are answered within specified targets for levels of productivity. - Ensure that all relevant information is collected on fault related issues and processed in an accurate & timely manner. - Maintained accurate customer records and adhered to all company policies and procedures. - Shared actively knowledge and experience with others in the team to improve overall team performance and the customer experience.

Management Trainer TraineeInternship

• Job Details:- identified training and development needs within an organization through job analysis - designed and developed training and development programs based on both the organizations’ and the individual's needs - worked in a team to produce programs that are satisfactory to all relevant parties in an organization

Oil BrokerFull Time

• Job Details:- Evaluating buyers and sellers - Locating sellers or/and buyers - Negotiating terms of agreements to decrease the differences