Mahmoud Hafez

Innovative

Cairo, Egypt

Customer Service
Singleview CRM
Advertisement
Hand-Crafts
Microsoft Word

Work Experience

Regional Head of Customer Care at fetchr
Jan 2019 to Dec 2019 · 11 Months
Assistant Contact Center Manager at Teleperformance,
Sep 2015 to Dec 2016 · 1 Year 3 Months
Senior Operations Supervisor at Teleperformance, Egypt
Aug 2010 to Aug 2015 · 5 Years
Project Manager at Envision for environmental resources
Aug 2007 to May 2008 · 9 Months

Education

BA in Commerce
Cairo University (CU) - Egypt 2003 to 2014 · 11 Years
High School - Thanaweya Amma
Saint Joesph - Egypt 2003

Achievments

I have achieved in Teleperformance , Best offshore business supervisor of the quarter in 2014. In fetchr, I led the expansion and the movement of the CC and all its functions

Skills
Tools and Fields of Expertise

Customer Service
Singleview CRM
Advertisement
Hand-Crafts
Microsoft Word
Hard Skills
GSM
Marketing
Office management

Languages

English
Fluent

Training & Certifications

Analytical Thinking, Excel, Succeed With Your Team-Quartile Management,Time Management,CMS & Floor Management,Crisis Management,Business Writing,Profit and Loss,Top Call Drivers,Inbound Supervision I&II, Business Coaching,How to monitor your Agents,
Teleperformance, Egypt · 2013
Sales and Marketing
AUC · 2008

Share this Profile