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Mahmoud Hafez

Innovative

Cairo, Egypt
  • Customer Service
  • Singleview CRM
  • Advertisement
  • Hand-Crafts
  • Microsoft Word

Work Experience

  • Regional Head of Customer Care at fetchr

    Jan 2019 to Dec 2019 · 11 Months
  • Assistant Contact Center Manager at Teleperformance,

    Sep 2015 to Dec 2016 · 1 Year 3 Months
  • Senior Operations Supervisor at Teleperformance, Egypt

    Aug 2010 to Aug 2015 · 5 Years
  • Project Manager at Envision for environmental resources

    Aug 2007 to May 2008 · 9 Months

Education

  • BA in Commerce

    Cairo University (CU) - Egypt 2003 to 2014 · 11 Years
  • High School - Thanaweya Amma

    Saint Joesph - Egypt 2003

Achievments

I have achieved in Teleperformance , Best offshore business supervisor of the quarter in 2014. In fetchr, I led the expansion and the movement of the CC and all its functions

Skills
Tools and Fields of Expertise

  • Customer Service
  • Singleview CRM
  • Advertisement
  • Hand-Crafts
  • Microsoft Word
  • Hard Skills
  • GSM
  • Marketing
  • Office management

Languages

  • English

    Fluent

Training & Certifications

  • Analytical Thinking, Excel, Succeed With Your Team-Quartile Management,Time Management,CMS & Floor Management,Crisis Management,Business Writing,Profit and Loss,Top Call Drivers,Inbound Supervision I&II, Business Coaching,How to monitor your Agents,

    Teleperformance, Egypt · 2013
  • Sales and Marketing

    AUC · 2008
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