Basic Info

Maha Mahmoud

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Support Senior Specialist at 3D Diagnostix Inc.

Experience Details

Customer Support Senior Specialist

Administration

Experienced (Non-Manager)

Interviewing candidates
Technical Dental Support.
Handling Customer requests.
Internal Tasks.
Inbound and outbound calls.
Ensuring service delivery.
Training for new employees.
Order supplies for internal and customer use.

Achievements:
- Promoted to a senior agent 6 months only after joining the company.


Company Details

3D Diagnostix Inc. (multinational)

Egypt

51-100 employees

Health, Wellness and Fitness

3ddx.com

May 2012 to present (5 years 7 months)
IGCSE Business Studies & Sociology Teacher at City International Schools, Zamalek

Experience Details

IGCSE Business Studies & Sociology Teacher

Education/Teaching

Experienced (Non-Manager)

IGCSE O'Level course teacher


Company Details

City International Schools, Zamalek

Egypt

101-500 employees

Education

http://www.acc-cairo.com/

Sep 2013 to present (4 years 3 months)
Arabic/ English Translator at Democracy International

Experience Details

Arabic/ English Translator

Media/Journalism/Publishing

Experienced (Non-Manager)

- Translator during presidential elections for international election supervisors.


Company Details

Democracy International (multinational)

Egypt

More than 1000 employees

Non-Profit Organizations

http://democracyinternational.com/

Aug 2016 to present (1 year 4 months)
Translator at Upwork.com

Experience Details

Translator

Writing/Editorial

Entry Level

N/A


Company Details

Upwork.com

Egypt

N/A

E-Learning

N/A

Jan 2017 to present (11 months)
Human Resources Specialist at 3D Diagnostix Inc.

Experience Details

Human Resources Specialist

Human Resources

Entry Level

Temporary internal transfer to help on an HR hiring project where technical knowledge was needed to interview the applicants.


Company Details

3D Diagnostix Inc. (multinational)

Egypt

51-100 employees

Health, Wellness and Fitness

3ddx.com

Oct 2016 to Mar 2017 (5 months)
Office Manager at Smart Travel

Experience Details

Office Manager

Tourism/Travel

Entry Level

Performed general office duties and administrative tasks.
Prepared bookings for clients in terms of (Flights, Hotel Reservations & Bus reservations)
Managed the internal and external mail functions.


Company Details

Smart Travel

Cairo, Egypt

11-50 employees

Travel and Tourism

N/A

May 2010 to Jan 2011 (8 months)

Education

Finance & Investment Major, BA in Finance & Investment

Education Details

Finance & Investment Major, BA

Finance & Investment

Georgia State University- Cairo University Joint Program., Egypt

C / Good / 65 - 75%

N/A

N/A

Georgia State University- Cairo University Joint Program.
2012 - 2016
High School - IGCSE

High School Details

IGCSE

Port Said British School, Zamalek.

Egypt

2012

A / Excellent / 85 -100%

N/A

Port Said British School, Zamalek.
2012

Certifications

GMAT
Nov 2016

Certificate details

GMAT

Nov 2016

N/A

N/A

N/A

GMAC Graduate Management Admission Council

N/A

IELTS
Aug 2016

Certificate details

IELTS

Aug 2016

8 out of 9

N/A

N/A

British Council

N/A

Training and Courses

Training/Course Details

Professional Postgraduate Diploma in Banking Credit and Risk Management

Sep 2017

America University in Cairo

to be finished in 2018, studying presently

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

3D Diagnostix Inc.AdministrationAdobe LightroomAdobe PhotoshopArabicArabic/ English TranslatorCustomer SupportCustomer Support Senior SpecialistDemocracy InternationalDivingE-LearningEditorialEducationEnglishFinance & InvestmentFrenchGMATHard WorkerHealth, Wellness And FitnessHikingHuman ResourcesHuman Resources SpecialistIELTSIGCSEIGCSE Business Studies & Sociology TeacherInitiativeInnovativeJournalismMediaMicrosoft OfficeNon-Profit OrganizationsOffice ManagerPersistentPhotographyProfessional Postgraduate Diploma In Banking Credit And Risk ManagementPublishingReadingRecruitmentSocialTeachingTourismTraining & DevelopmentTranslationTranslatorTravelTravel And TourismTravellingWritingYoga & Fitness

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Beginner

Tools and Technologies

Adobe Lightroom

Adobe Lightroom

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microsoft Office

Microsoft Office

: Advanced

: High

:

5-7 years

Adobe Photoshop

Adobe Photoshop

: Beginner

: High

:

1-3 years

Fields of Expertise

IGCSE

IGCSE

: Expert

: Extreme - I love it!

:

3-5 years

Customer Support

Customer Support

: Expert

: Extreme - I love it!

:

5-7 years

Teaching

Teaching

: Expert

: Extreme - I love it!

:

3-5 years

Translation

Translation

: Advanced

: Extreme - I love it!

:

Less than 1 year

Recruitment

Recruitment

: Intermediate

: High

:

Less than 1 year

Training & Development

Training & Development

: Intermediate

: Extreme - I love it!

:

3-5 years

Human Resources

Human Resources

: Beginner

: High

:

Less than 1 year

Finance & Investment

Finance & Investment

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Initiative, Innovative, Persistent, Social

Online Presence

https://eg.linkedin.com/in/maha-essam-samy-a3642bbahttps://www.facebook.com/Maha.Essam.samy

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