MM
Mahad Malik
Operations & Client Services Executive at DCT Communications
Al Ain, United Arab EmiratesWork Experience
Operations & Client Services Executive
DCT Communications
Jul 2019 - Present -6 yrs, 1 month
- Job Details:Managed daily operations and coordinated cross-functional tasks to ensure seamless service delivery and team performance. Built and maintained strong client relationships through effective communication and proactive problem-solving. Led a team of customer service agents, ensuring quality standards, KPIs, and deadlines were consistently met. Collaborated with sales, finance, and support departments to align operational processes and enhance workflow.
Allama Iqbal International Airport, Lahore
- Job Details:Assisted passengers with check-in and boarding processes. Provided exceptional customer service and resolved passenger queries. Ensured compliance with safety regulations and airport protocols. Coordinated with airport staff to streamline passenger flow and reduce delays.
Education
Bachelor's Degree in Aviation Management
Superior UniversityJan 2021 - Jan 2025 - 4 yr
Bachelor's Degree
Punjab CollegeJan 2019 - Jan 2021 - 2 yr
Bachelor's Degree
The Educators SchoolJan 2017 - Jan 2019 - 2 yr
Skills
- MS Office
- Critical Thinking
- Airport Operations Management
- Customer service excellence
- Communication skills
- Cash Handling and Financial Management
- Leadership and Team Coordination
- STRONG ANALYTICAL AND PROBLEM-SOLVING ABILITIES
- Ability to work effectively in a team environment
- Proactive and Able to Take Initiative
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Languages
Urdu
FluentEnglish
AdvancedPunjabi
Advanced