MI

Maha Emile Iskandar

Customer Account Manager at MM Solutions

Sidi Gaber, Alexandria, Egypt

Work Experience

  • Customer Account Manager

    MM Solutions

    Aug 2023 - Present -2 yrs, 1 month

    Egypt

    • Job Details:Manage 3 carrier accounts, overseeing 12 dispatchers and 40+ trucks. Improve operational KPIs (acceptance rate, OTP, app usage) by implementing structured reporting and coaching. Act as liaison between account owners and dispatch team, ensuring client satisfaction and operational compliance.

  • Truck Dispatcher

    MM Solutions

    Mar 2023 - Aug 2023 -5 months

    Egypt

    • Job Details:Dispatched 20+ trucks daily through Amazon Relay, DAT, and Truckstop. Reduced downtime by proactively monitoring schedules, mechanical issues, and HOS compliance. Coordinated with ROC and maintenance to resolve disruptions efficiently.

  • Founder & Owner

    3ajeen and More

    Oct 2020 - Aug 2022 -1 yr, 10 months

    Egypt

    • Job Details:Built and managed a food business with online marketing and customer service strategy. Handled operations, vendor sourcing, and digital campaigns, increasing local market visibility.

  • Makeup Artist & Influencer

    Freelance Makeup Artist

    Aug 2014 - Aug 2023 -8 yrs, 11 months

    • Job Details:Managed client bookings, branding, and digital presence with 5k+ online followers. Specialized in creative makeup, building a strong freelance reputation.

    • Education

    • Bachelor's Degree in Law

      Alexandria University (ALEXU)

      Jan 2010 

    Skills

    • Conflict Resolution
    • Digital Marketing
    • Logistics & Dispatching
    • Amazon Relay
    • dat
    • Truckstop
    • Load management
    • COMPLIANCE MONITORING
    • Carrier Relations
    • Performance Tracking
    View More

    Languages

    • Arabic

      Fluent

    • English

      Fluent

    • French

      Advanced
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