Magdi Muhammad

Customer Service RepresentativeFull Time

• Job Details:• Represented a multinational multi-level shipping company that primarily serves residents in the UAE & KSA; responding to the customers’ requests via telephone calls • Scheduled delivery appointments • Received, inserted and edited customers’ desired delivery addresses • Changed/canceled the customers’ orders to their liking • Offered shipment tracking info • Answered the customers’ questions and concerns

Customer Service RepresentativeFull Time

• Job Details:• Represented a multinational multi-level marketing company that offers a line of kitchen tools, food products, and cookbooks; responding to the customers’ requests via telephone calls • Handled payments • Handled replacement of damaged products • Changed/canceled the customers’ orders to their liking • Offered shipment tracking info • Answered the customers’ questions and concerns

Customer Service RepresentativeFull Time

• Job Details:• Represented an American internet, cable television, and telephone brand that primarily serves residents in the New York Tri-State area; offering advice to customers via telephone calls • Handled payments • Troubleshot customers’ equipment remotely, and/or sent IT employees to resolve technical issues • Answered the customers’ questions and concerns