Maged Omar Younis
Senior Technical Support specialist at B.Tech
Shebeen Alqanater, Qalubia, EgyptWork Experience
Technical Support SpecialistFull Time
Natpack
Nov 2015 - Nov 2020 -5 yrs
Egypt , Cairo
- Job Details:1. Repeated success directing IT projects from inception to execution, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery. 2. Expertly manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence. 3. Installing and configuring computer hardware, operating systems and applications 4. Troubleshooting system and network problems and diagnosing and solving hardware or software faults and determines the cause. 5. Follow up with customers to ensure issue has been resolved and Gain feedback. 6. Update System as soon as new version of OS and application software comes out 7. Document network/system problems and resolution for future reference. • Managing HPE, Dell EMC, Sophos XG Firewall, VMware vSphere, Mail Hosting, TMG • Managing Active Directory, DNS, DHCP, WSUS, Print serves, VPN, NAT, WAF • Managing Kaspersky Endpoint 10,11,12, Configuration Manager SCCM, Symantec Backup Exec • Managing HPE Aruba APs, Hikvision CCTV Cams, Panasonic Central
Technology/ITInternship
Concrete -Arafa Holding-
Jan 2012 - Mar 2012 -2 months
Egypt , Cairo
- Job Details:1- Maintaining all the IT aspects within the company. 2- Performing all the necessary maintenance for all the company instruments. 3- Connecting different departments within the company with each other and with the global branches of the company through a suitable and secure network.
Education
BA in Accounting
Ain Shams University (ASU)Jan 2011 - Jan 2015 - 4 yr
Skills
- Information Technology (IT)
- Technical Support
- MCSA
- Computer Hardware
- Sophos XG Firewall
- Microsoft SCCM
- ITIL
- System Administration
- Computer Maintenance
- Microsoft Excel
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Languages
English
Fluent
Training & Certifications
English course
Berlitz·2014