Maged Safwat

Senior System Administrator M365Full Time

• Job Details:• Handled Microsoft 365 administration, including Exchange, Teams, Security, and manage licenses, to ensure smooth collaboration and secure communication within the organization. • Led the desktop and helpdesk support team, ensuring prompt resolution of application, workstation, and equipment issues with minimal disruptions. • Managed user accounts, assets, and network security permissions, strictly adhering to established security policies. • Administered and maintained the SonicWALL firewall to ensure network security and optimal performance. • Implemented ESET Endpoint Security to safeguard computers, including remote machines, ensuring comprehensive protection against potential threats. • Implemented Veeam Office 365 backup solutions to safeguard critical data and ensure data availability. • Served as a VMware ESXi administrator, managing and maintaining virtualization infrastructure for efficient operations. • Provided comprehensive documentation and technical specifications to the IT staff for effective infrastructure planning and seamless upgrades. • Conduct onboarding for new employees.

IT Site Support EngineerFull Time

• Job Details:• Monitor the life cycle of assets and manage warehouse/inventory activities. • Participate in the implementation of IT projects and solutions. • Work with global and regional teams to ensure alignment and continuous cooperation. • Assist in improving complex processes and escalating on-site issues. • Monitor on-site support tickets and escalate issues as needed. • Communicate with the customer to ensure satisfaction and implement any necessary corrective actions. • Developed and documented best practices and standard operating procedures for efficient troubleshooting of issues, ensuring prompt resolution and minimal downtime

Technical ManagerFull Time

• Job Details:• Efficiently organizing and managing technical projects, ensuring successful execution and delivery within defined timelines and objectives. • CODE CAMP - Backend Web Development boot camp [Upper Egypt] An intensive boot camp in web development, freelancing and entrepreneur skills to enrich the youth in Upper Egypt cities with the skills needed to create job opportunities for them. • Build your own 3d printer Workshop, [Zimbabwe and Uganda] Conducted a 10-day workshop focused on empowering participants to build their own 3D printers, providing hands-on guidance and comprehensive knowledge in the process. • Cairo Nose Project [Egypt] An innovative IoT integrated sensor designed for real-time monitoring and collection of environmental pollution data (including Dust, CO2, Heat, Humidity, and Noise) within cities. Additionally, it analyzes historical data to provide valuable insights into the environmental conditions. • Delivered engaging and interactive robotics and programming training sessions tailored for children, fostering their interest and skills in these areas while providing a foundation in robotics and programming concepts.