Maged Hassan Shoukry

IT ManagerFull Time

• Job Details:- Acting IT director for MTC-Touch from Aug,2010 – Jan,2011. - Develop the Company Strategy for the Billing, Customer Care and VAS platforms across 7 operations distributed all over M.E and Africa end to end, applying corporate operational standard rules. - Manage the RFP preparation and evaluation of all Billing and VAS platforms including major Telecom/IT. Suppliers including: ERICSSON, NSN, HUWAEI and HP. -Managed the different operations in their major upgrade projects for BSS systems, CRM and provisioning as well as setting the KPI’s to monitor their efficiency during analysis, design and UAT till project closing. - Lead Due Diligence of I.T. platforms for company acquisitions in order to achieve the company aggressive expansion plan between 2008-2010 Key Projects: - Full Convergent Solution that covers Zain-Nigeria services using Convergent Customer Care platform and Ericsson CS 3.0 updated charging solutions. - Merger of Billing and I.T applications to build a unified infrastructure for Zain-Iraq from the existing two legacy operators (Atheer and Iraqna). - Billing and Contact Center upgrade project for Zain-Kuwait, Zain-Iraq and Zain Ghana - Voucher platform upgrade and e-Top-Up suite implementation in Zain (Kuwait, Iraq, Ghana, Nigeria, Jordan and Kenya) - Lead the IT outsourcing RFP for Zain Iraq 2011 - Lead the Convergent billing and customer care upgrade RFP for Zain Jordan 2010 - Lead the Provisioning process optimization for Zain Iraq and KSA 2011/2012

Business ConsultantFull Time

• Job Details:Business Consultant (Technical Manager)  Perform Pre-Sales activities and customer relation management as well as attend to RFP responses (CRM &BSS systems).  Provided business and technical analysis for Customer care and Billing client requirements, in order to deliver the optimum Billing solutions, that can produce the best results for telecom operations.  Deliver critical mission application implementation and start up of Telecom companies.  Managed large scale BSS/OSS systems implementations/development across MENA region in many Telecom companies, with full SDLC. Key Projects: MTC- Kuwait Call Center – (Senior Project Manager), Collaborated with client to define the requirements and enhance the third party interface with CISCO IPCC and IP-IVR, Managed the technical team during the implementation period in order to achieve best performance of the three integrated parts (IPCC, IVR and Web Interface) of the project. MTC- Atheer Iraq – (Project Manager) for the BSS systems implementation, Preparing project Implementation plans for application implementation, Plan/Manage the Acceptance Testing and Q.A sessions with end users. Libancell Billing application upgrade. (Project Manager) Preparing project Implementation plans, Administrating application training and Q/A activities, requirement gathering/analysis and system specification creation. Uganda Telecomm Limited Convergent Billing. (Technical Project Manager) for GSM, Land Line and Internet BSS applications implementation, Analyze & supervise the (Development/implementation) team of the Telecomm BSS application covering the full development cycle, Manage project Implementation and Acceptance Testing.