Maged Fouad Moris

HR and Payroll Application Consultant and HelpdeskFull Time

• Job Details:Respond to requests for technical assistance in person, via phone, electronically. • Diagnose and resolve technical hardware and software issues, Advise user on appropriate action. • Research questions using available information resources. • Follow standard help desk procedures, Prepare activity reports. • Redirect problems to appropriate resource. • Identify and escalate situations requiring urgent attention. • Track and route problems and requests and document resolutions. • Stay current with system information, changes and updates. • Install, configure, integrate, and upgrade application software. • Be able to demonstrate a high degree of expertise in the application to the customer. • Mentor and interact with other team members and the client for the dissemination of information about the application. •Support the data warehouse design and integration efforts, including data sourcing, transformation, loading, logical/physical/semantic modeling, business intelligence, application development, and testing/production rollout. • Participate in verification of the application.