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Maged Sabry Makin

Senior First Line Support at IT-Fusion Software house

Cairo, Egypt

Work Experience

  • First Line Support SupervisorFull Time

    IT-Fusion Software House

    Jan 2019 - Present -6 yrs, 6 months

    Egypt , Cairo

    • Senior First Line SupportFull Time

      IT-Fusion Software house

      Dec 2016 - Present -8 yrs, 7 months

      Egypt , Cairo

      • First Line SupportFull Time

        IT-Fusion Software house

        Aug 2014 - Dec 2016 -2 yrs, 3 months

        Egypt , Cairo

        • Call Center agentFull Time

          Mobinil

          Nov 2011 - Jun 2012 -7 months

          Egypt , Cairo

            • Education

            • Computer Science and information system in IT

              Arab Open university (AOU)

              Jan 2005 - Jan 2010 - 5 yr

            • High School - Thanaweya Amma

              sunrise english school

              Jan 2005 

            Skills

            • Service Desk
            • Customer Service
            • Technical Support
            • Application Support
            • Ticketing system
            • Atlassian JIRA
            • TensorFlow

            Languages

            • Arabic

              Fluent

            • English

              Advanced

            Training & Certifications

            • ITIL

              Secc·2016

            • ITIL

              Secc ·2016

            • ICDL

              ministry of defence·2011
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