Basic Info

Maged Kamal

5 years

Cairo, Egypt

Bachelor's Degree

Student

Work Experience

Customer Service Representetive at Jumia Egypt

Experience Details

Customer Service Representetive

Customer Service/Support

Experienced (Non-Manager)

- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Deal directly with customers either by telephone, electronically or face to face.


Company Details

Jumia Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services , Luxury Goods and Jewelry , Business Supplies and Equipment

https://www.jumia.com.eg/?gclid=CjwKEAjwuuy4BRCvs43g9fX9mz4SJACiYydP74fCJA54bUpWiYUMigdqSAnydu4SyldIpi0k2EK_XhoC1QLw_wcB

Jun 2015 to present (1 year 6 months)
Volunteer (volunteer) at AFS (American Field Services)

Experience Details

Volunteer (volunteer)

Project/Program Management, Human Resources, Administration

Student

- Recruit and screen candidates and host families participating in the exchange program.

- Organize orientations, group gatherings and social activities.

- Organize camps for international exchange students.


Company Details

AFS (American Field Services) (multinational)

Ohio, United Arab Emirates

N/A

Education

N/A

Jan 2008 to present (8 years 11 months)
Customer Service Coordinator at Sealed Air

Experience Details

Customer Service Coordinator

Customer Service/Support, Logistics/Supply Chain

Experienced (Non-Manager)

- Maintains computerized information systems and participates in their development to improve efficiency within the unit. Uses inventory management and other software.
- Participates in preparing promotional materials and displays. Places orders and restocks sales and display areas. Initiates return of stock when possible.
- Liaises with suppliers regarding equipment availability, prices and delivery dates. Recommends equipment purchases to supervisor.


Company Details

Sealed Air (multinational)

Cairo, Egypt

501-1000 employees

Healthcare and Medical Services

N/A

Oct 2016 to present (2 months)
External Public Relations at International Students Leadership Conference (ISLC) (student activity)

Experience Details

External Public Relations

Project/Program Management

Student

-Organizing events and arranging with speakers and public figures for the opening and conferences.
-Making interviews with famous public figures for the magazine (ISLC ink).
-Managing and updating information and engaging with users on social media sites such as Twitter, Facebook and Instagram.

-Sourcing and managing speaking and sponsorship opportunities.


Company Details

International Students Leadership Conference (ISLC) (student activity)

Cairo, Egypt

N/A

Aug 2014 to May 2016 (1 year 9 months)
Volunteer Abroad (volunteer) at AIESEC Morocco

Experience Details

Volunteer Abroad (volunteer)

Education/Teaching, Training/Instructor

Student

-Raising awareness: Act as an Ambassador of the UN, informing and educating about the SDGs 2030 among young people in the country. (Schools, youth institutions, Cultural Centers…).
-Connect with NGOs, youth institutions and public organizations that operate in social change and youth development and make them aware of the new directions these institutions need to take based on the market assessment and which issues their city needs to be solved
-Co-create viable projects aiming in solving the issues advanced by the research with the NGOs and institutions.
-Prepare a final proposal with all the assessment results, projects and finally the recommendations proposed by the EPs and hand them over to governmental institutions.


Company Details

AIESEC Morocco (multinational)

Tangier, Morocco

1-10 employees

Education

N/A

Jan 2016 to Mar 2016 (2 months)
International Account Adviser at Vodafone UK

Experience Details

International Account Adviser

Customer Service/Support

Experienced (Non-Manager)

- Responding to customers over the phone and resolving their inquiries efficiently and effectively.
- Work as part of a team to ensure offering world-class Customer Service at all times.
- Mentor and support new employees.


Company Details

Vodafone UK

Cairo, Egypt

More than 1000 employees

Computer Networking

N/A

Feb 2014 to Nov 2014 (9 months)
Swimming Instructor at Star swimming academy, El rehab sporting club

Experience Details

Swimming Instructor

Sports and Leisure

Experienced (Non-Manager)

- Provide individual/ group instruction for ages 3-13.
- Design programs and lesson plans to meet the participant's interests, abilities and goals.
- Educate participants on proper technique and promote swimmer safety.


Company Details

Star swimming academy, El rehab sporting club

Cairo, Egypt

11-50 employees

Sports

N/A

Mar 2012 to Feb 2014 (1 year 11 months)
Sales Agent, Yellow Pages at Yellow pages

Experience Details

Sales Agent, Yellow Pages

Sales/Retail

Entry Level

- Sell advertising space, time, or media in publications, TV, radio, or the Internet.
- persuade retailers to use sales promotion display items.


Company Details

Yellow pages

Cairo, Egypt

11-50 employees

Consumer Services

N/A

Mar 2012 to Jul 2012 (4 months)
Volunteer (volunteer) at Nature and Science Foundation and Operation Wallacea (UK) Scientific Expeditions in Sinai

Experience Details

Volunteer (volunteer)

Logistics/Supply Chain

Entry Level

- Participated with a group of Volunteers of different nationalities (Egyptian, British, American and others)

- Gathering data about plants and animals in the region of St.Katherine.

- Use collected data for mapping the whole region and producing a biomap.


Company Details

Nature and Science Foundation and Operation Wallacea (UK) Scientific Expeditions in Sinai (multinational)

Saint Katherine, Egypt

1-10 employees

Travel and Tourism

N/A

Jul 2010 to Sep 2011 (1 year 2 months)

Education

Bachelor's Degree in management

Education Details

Bachelor's Degree

management, business

Akhbar Al-Youm Academy, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Akhbar Al-Youm Academy
2011 - 2016
High School - American diploma

High School Details

American diploma

Dr. Nermien Ismail American international school

Egypt

2011

B / Very Good / 75 - 85%

N/A

Dr. Nermien Ismail American international school
2011

Certifications

American diploma
Jun 2011

Certificate details

American diploma

Jun 2011

N/A

N/A

N/A

N/A

This profile is fresh!
Last update 4 days ago.

Jobseeker photo

Profile Skills and Keywords

AFS (American Field Services)AIESEC MoroccoAdministrationAmerican DiplomaArabicBusinessBusiness DevelopmentBusiness Supplies And EquipmentBusiness-orientedComputer NetworkingConsumer ServicesCreativeCustomer ServiceCustomer Service CoordinatorCustomer Service RepresentetiveDutchEducationEnglishExternal Public RelationsFrenchHealthcare And Medical ServicesHuman ResourcesInternational Account AdviserJumia EgyptLogisticsLuxury Goods And JewelryManagementMicrosoft OfficeNature And Science Foundation And Operation Wallacea (UK) Scientific Expeditions In SinaiNegotiatorOrganizerProgram ManagementProjectRetailSalesSales Agent, Yellow PagesSealed AirSportsSports And LeisureSupportSwimming InstructorTeam PlayerTransportationTravel And TourismVolunteerVolunteer Abroad

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Beginner

: Beginner

Dutch

Dutch

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

Less than 1 year

Key Skills

Business-oriented, Negotiator, Creative, Organizer, Team Player

Online Presence

https://www.linkedin.com/in/maged-kamal-4039149b?trk=hp-identity-photo

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