Maged Mohammed Tarek Hussein

Manager - Client AccountsFull Time

• Job Details:Company Brief: After the full merge between NI and NPC was finalized a restructuring of NPC took place to form NI-Egypt, as part of this restructuring I was promoted to be Manager of Client Accounts. Job Responsibilities: Managing Client Relationship across 9 Banks of NI’s Clients (including Arab African Bank, AlexBank, Credit Agricole Egypt, Barclays Bank of Egypt) my job role includes • Develop and present Solutions to Managers and C-Level Executives • Assessing client request from technical feasibility and financial viability perspectives • Managing the Project Delivery process in an efficient manner including project initiation and planning • Maintaining the Quality of Service level within the company • Designing Business Requirement documents and Scope of Work documents and responding to RFPs • Acting as a liaison between technical teams and clients • Acting as a Client consultant and a SME • Cross Selling existing products and services and tailoring solutions to meet the clients requirements • Developing new products and services while keeping on top of new technologies and Market trends • Assisting Sales team in Acquiring new clients Key Achievements: • Turned around one of the company’s offered services (SMS Transactions Alerts) that was operating at a loss to be a profitable product • Designed and oversaw the implementation of a new product for the Company (Reward Points and Redemption System) • Presented 5 ideas for new products to high management that won approval and are currently being developed • Participating in the company’s endeavors to expand regionally

Account ManagerFull Time

• Job Details:Company Brief: The company was created in 2004 as a result of a merger between CashNet (est 2000) and NTG (est 2002), both subsidiaries of National Telecommunication Company (NTC). NPC is a Third Party Processor providing Payment solution in a SAAS model utilizing EuroNet based systems. The Company has certified direct connections to Visa, MasterCard, and local 123 network in addition to processing arrangements with International brands such as JCB, Amex, and Diners Club. Realizing the company’s potential, NPC was acquired in 2007 by Network International of the UAE. Job Responsibilities: • Receive all customer requests / complaints and follow-up internally until their delivery/solution. • Ability to handle customers when problems exist and be able to limit their expectations. • Close monitoring of client growth and streamlining any issues to achieve the set growth goals. • Build and maintain relationship with clients. • Consult clients on the retail business and offer new solutions based on the company offering. • Manage the sales process with reasonable independence in a cost-effective manner. • Position the client to win sales opportunities by executing and communicating an effective selling strategy.

BUSINESS ANALYSTFull Time

• Job Details:Company Brief: Arx ICT is a Software Research and Development house with an established history in the development of mission critical systems Job Responsibilities: Outsourced to CyberSource as a Payment Processor Analyst; in charge of  Defining requirements for compliance with Processor Specifications  Defining Supported versus Unsupported Features and Uses Cases  Maintaining and Documenting API-Level Logic and High Level DB interactions  Providing Support for product engineering, QA, CS, and PM Aside from that, working on multiple projects in Arx as a Business Analyst Outside from the scope of Business Analysis I have a main role in Arx's Marketing and Strategic Planning. Part of my role is:  Defining the Company's Mission and Vision Statement  Contributing to the Company's Marketing Strategy  Designing several Service offerings  Authoring the entire upcoming website content related to Marketing