Maged El Gamely

Senior Customer SuccessFull Time

• Job Details:Developing and implementing a well-planned customer onboarding program to ensure the client’s understanding of all the company’s products and services Analyzing data of customer usage to identify the best customer success practices Creating and implementing a work plan for the customer by utilizing product features based on the customer’s work style to increase product usage Addressing the customer’s complaints, suggestions, and requests to reach customer satisfaction Developing and maintaining smooth and strong relationships with customers to increase loyalty and retention Following up on customers’ contract renewal to maintain a sustainable customer retention rate

Account Manager SalesFull Time

• Job Details:-Build a strong pipeline and consistently meet and exceed monthly, quarterly, and annual sales quotas. -Initiate and develop a strong relationship with assigned verified leads. -Lead online demonstrations to clients. -Effectively manage a business in the assigned database through a transactional and solution-oriented selling approach -CRM -Solve and Maintain any issue with clients. -Follow up client's requests and achieve customer satisfaction. -Handling objection, by understanding the problem and reach out to the optimal solution. -The quarterly business review meeting, to discuss the previous quarter by maintaining good things, solve bad, and avoid ugly. -Upsell and cross-sell according to the client's needs. -B2B. - Business developer by generating new leads - Efficiency of using available resources

Quality Control EngineerFull Time

• Job Details:quality control engineer for finishing my job responsibilities : follow up the work during preparation and take corrective action if needed check the work before the inspection send inspection request to the consultant coordinator between the consultant and subcontractor solve the conflicts between the consultant and subcontractor receive and reply Reports,JSI ,NCR's responsible for the materials to be approved apply the quality according to specs of the project