Maged Maurice Morcos

Travel consultantFull Time

• Job Details:- Making reservations on (online B2B system). - Issuing tickets and relevant documents. - Liaising with clients in person, over the phone, or via email to discuss their travel requirements. - Preparing customized itineraries to suit the clients preferences and budget. - Advising clients on suitable options for domestic or international destination, tours, accommodation, transport, insurance and fares. - Modifying existing bookings to suit a change in clients circumstances. - Researching destinations and keeping up to date with travel industry news. - Providing up to date advice on travel regulations including visa, medical requirements, baggage limits and safety.

Customer service representativeFull Time

• Job Details:- Addressed customer service inquiries and complaints in a timely and accurate fashion - Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. - Built customer loyalty by placing follow-up calls for customers who reported product issues. - Sold additional services by recognizing opportunities to up-sell accounts; explaining new features.