Maged Tawfiles

Primary Navigator

• Job Details:Serve as the primary navigator for patients without primary care providers, receiving referrals from inpatient treatment teams and coordinating transitions to external primary care settings. Create and maintain detailed patient records in CRM and Epic systems, documenting all navigation steps, clinical updates, and referral outcomes. Collaborate with interdisciplinary teams during medical rounds to share updates, reduce readmission risks, and ensure continuity of care post-discharge. Distribute referrals to a team of navigators and oversee timely placement with external primary care providers before discharge. Generate end-of-day summaries and quarterly impact reports to evaluate program effectiveness and reduce repeat hospitalizations at Stanford.

Pharmacy Associate

• Job Details:Develop and maintain positive relationships with patients and healthcare providers to ensure effective communication and support in medication management and compliance with pharmaceutical guidelines. Interact with internal and external customers, including patients, physicians, and pharmacists, to provide accurate information on medications, insurance coverage, and pharmacy services. Manage a high volume of daily interactions, handling 30-40 calls to address patient and provider inquiries efficiently and professionally. Conduct thorough research on medication options and insurance benefits to provide proactive and informed solutions to patient inquiries and concerns. Support patients in understanding their medication options and adherence strategies, empowering them to confidently navigate their healthcare journey and utilize available resources effectively.

Patient Intake Representative

• Job Details:Assisting patients with registration and check-in procedures. Inserting patient demographics and billing information. Verification of insurance coverage and collect/post payments to patient accounts. Collecting and preparing specimens for testing and analysis when needed. Contacting physician offices to confirm the accuracy of test orders. Managing office supplies to ensure proper inventory levels. Performing administrative and clerical duties as necessary.