MR
Maged Raafat
Voice L1 Incident Management Engineer at Orange Business
Cairo, EgyptWork Experience
Voice L1 Incident Management Engineer
Orange Business
Oct 2021 - Present -3 yrs, 9 months
Egypt
- Job Details:Perform the 1st level of troubleshooting in all switched voice technology cases. Document all troubleshooting steps and provide regular updates of all actions taken to customers till incident resolution. Liaise with higher level support teams for incident escalation and resolution. Enhanced team productivity by providing expert guidance and coaching on best practices in management engineering.
Education
Bachelor's Degree in Communication Engineering
Misr International University (MIU)Jan 2016 - Jan 2021 - 5 yr
Skills
- Microsoft Windows
- Time Management
- analytical problem-solving
- Teamwork and Collaboration
- Problem-solving abilities
- Active learning
- Technical Troubleshooting
- Effective communication
- excellent written and oral communication skills
- Capable of working in cooperative/creative teams
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Languages
Spanish
FluentEnglish
FluentArabic
FluentFrench
Beginner