Maged Moheb Nassief

Ghabbour Auto

• Supervisor Service Contract EngineerFull Time

  Jan 2022 - Present -3 yrs, 6 months

  Egypt , Cairo

  • Job Details:○ Supervise department team, provide support and guidance for issues faced to ensure a smooth-running operation and train new hires. ○ Identify tasks priorities and assign work to team members based on their skills and experience. ○ Identify development needs, put a plan of implementation, and follow its progress till execution. ○ Revise contracts studies prepared by department team and ensure it meets targeted revenue and profit. ○ Evaluate running contracts performance, analyze gaps if appeared and find solutions to rectify. ○ Prepare complete TCO studies, analyze expenses channels, and submit results to managerial level to revise. ○ Manage expenses of the biggest 2 full coverage contracts with total fleet (108 HDB) and average revenue (3 M EGP / month) working in the mass transportation that visit all service centers all over Egypt. ○ Manage expenses of 12 half coverage contracts with total fleet (75 HDB) working in the tourism division. ○ Ensure to maintain the lowest cost with the best quality of repair and the maximum operating rate.
• Senior Service Contract EngineerFull Time

  Jan 2019 - Dec 2021 -2 yrs, 11 months

  Egypt , Cairo

  • Job Details:○ Study new vehicles models and prepare optimized service plan with check lists based on manufacture standard and operation conditions. ○ Calculate long term contract studies and submit it to department supervisor. ○ Calculate fleet maintenance budgets and submit it to department supervisor. ○ Help contract companies into their fleet’s management and coordinate service visits to have max up-time. ○ Visit new customers with the sales team to convince them with our products and after sales services. ○ Follow key customer issues and requirements. ○ Propose key customers & fleet companies contract concept, types and negotiate prices. ○ Manage full coverage contracts repairs cost and time frame. ○ Negotiate major repairs with service center and technical support department to find the root cause and solutions of cutting cost with best quality and then give approval.
• Service Contract EngineerFull Time

  Dec 2016 - Dec 2018 -2 yrs

  Egypt , Cairo

  • Job Details:○ Prepare optimized service plan with check lists based on vehicle model and operation conditions. ○ Calculate short term contract studies and submit it to department supervisor. ○ Propose customers contract concept, types and negotiate prices. ○ Follow contract’s legal & financial and documentation procedures till activation. ○ Negotiate with service centers to find the root cause of repairs requested on contract and solutions of cutting cost with best quality and then give approval. ○ Manage contracts repairs cost and time frame. ○ Main link between contract customers and service centers. ○ Follow-up and visit customers regularly to solve any issue that may occur.
• Reception Service advisorFull Time

  May 2016 - Nov 2016 -6 months

  Egypt , Alexandria

  • Job Details:○ Customer interface and negotiation. ○ Preliminary diagnostics for vehicle failures. ○ Prepare repairs quotations. ○ Communicate with internal departments (Financial - Warranty … etc.). ○ Monitor service quality and vehicle handover to customers.
• Wrokshop TeamleaderFull Time

  Apr 2015 - Apr 2016 -1 yr

  Egypt , Alexandria

  • Job Details:Off-site engineer at Coca-Cola and Nestle workshops to implement maintenance and repairs of their fleets including Forklift, commercial and passenger vehicles with both customer and company technicians. ○ Follow and implement periodic maintenance. ○ Diagnose breakdowns and rectify. ○ Follow outsource workshops repairs cost, quality, and period. ○ Prepare breakdown reports with justifications and repair due date