Maged Hazem Soliman

Khazna

• Workforce AnalystFull Time

  Jul 2022 - Present -3 yrs

  Egypt , Giza

  • Job Details:Analyze forecasted data and compare it to actual data on a daily basis to identify any areas of concern. ● Serve as a resource for answering questions about the daily operations of the CX department. ● Create, manage, and distribute normal daily and ad hoc reports to business. ● Manages and balances SLAs for the CX across programs, internal locations, lines of business and products. ● Forecasting is the backbone of the WFM cycle. It’s the process of calculating the number of inbound calls for the upcoming intervals: days, weeks, months, or even years
• Customer SupportFull Time

  Jun 2021 - Jul 2022 -1 yr, 1 month

  Egypt , Cairo

  • Job Details:● Moderating Social Media channels. ● Engage and manage online communities on Social Media and other community-driven channels. ● responsible for all customer support channels and answering all inquiries. ● Flexibility in using or learning to use different methods for tracking and conveying information. ● Deliver required reports to Management and customers when needed.