Maged Hamza

Senior Quality AssuranceFull Time

• Job Details:Senior Quality Assurance at Depkey (Transit Tours & Travel) Company serving as the Quality Head.

Quality Assurance SpecialistFull Time

• Job Details:Assumed responsibility for monitoring and evaluating customer service interactions across Alharfash Group companies, including Safa, Weekendz, and Maqadhe, in the tourism and E-Commerce sector. Conducted assessments of sales and customer service processes, focusing on adherence to standards, sales techniques. Implemented quality control measures, provided targeted feedback, and coached teams to enhance performance and align with organizational objectives. improving efficiency and customer satisfaction. As a Senior at Alharfash Group, I oversee internal audits to ensure compliance with standards and monitor performance through KPIs. I also train new employees in the quality team, offering support and guidance to enhance their skills and efficiency in their roles