Maged Anwar

Branch Manager / Head of Tellers

• Job Details:Led and supervised a team of 20 employees, ensuring high performance and adherence to operational standards. Monitored staff performance and achievements on a monthly basis, providing coaching and feedback to support growth and maintain service excellence. Oversaw all daily cash operations, including large-volume transactions, reconciliation, and secure handling procedures. Ensured full compliance with UAE Central Bank regulations and internal company policies. Delivered top-tier customer service by resolving escalated client issues efficiently and professionally. Managed staff schedules and operational time planning to optimize branch efficiency and coverage. Played a key role in achieving sales targets and enhancing the branch's overall performance and customer satisfaction. Successfully increased branch revenue by implementing customer-focused sales strategies and optimizing staff performance. Trained and onboarded over 15 new employees, ensuring smooth integration and upholding service quality. Conducted internal audits to minimize operational risks and ensure compliance with anti-money laundering (AML) regulations. Developed customer retention initiatives that boosted satisfaction ratings by 25% over a 12-month period. Liaised with senior management to introduce new financial products and services tailored to the needs of the local customer base. Played a key role in digital transformation initiatives within the branch, including automation of cash handling and transaction processes. Created and presented monthly performance reports to regional management, highlighting achievements, challenges, and improvement plans.