Basic Info

Magdy fouad

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer service representative at HSBC

Experience Details

Customer service representative

Banking

Entry Level

• Using ERP for CRM to fulfill the needs for the targeted customers,
• Develop promotion strategist for the products.
• Handling the customers and handling their concerns and queries.
• Meeting the key performance indicators when it comes to average handling time and quality.
• Crossing selling the most suitable product to enhance their financial situation.
• Reporting any suspicious behavior related to financial crime or money laundry.
• Recapping over 10 credit card statements.


Company Details

HSBC (multinational)

Cairo, Egypt

101-500 employees

Banking

www.hsbc.ae

Jun 2016 to Oct 2016 (4 months)
Customer service representative at Vodafone UK

Experience Details

Customer service representative

Customer Service/Support

Entry Level

• Using ERP for CRM to fulfill the needs for the targeted customers,
• Develop promotion strategist for the products.
• Handling the customers and handling their concerns and queries.
• Meeting the key performance indicators when it comes to average handling time and quality.


Company Details

Vodafone UK

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.uk

Dec 2015 to May 2016 (5 months)
Telesales excutive at Horizon PPC

Experience Details

Telesales excutive

Sales/Retail

Experienced (Non-Manager)

• Collecting potential customer leads and business owners located in Australia.
• Pitching Australian business owners and give them a better understanding of E-marketing.
• Tailor the most suitable, effective package of keywords for the prospects.
• Meeting the key performance indicators.


Company Details

Horizon PPC (multinational)

Cairo, Egypt

1-10 employees

Marketing and Advertising

www.horizonppc.com

Jun 2015 to Oct 2015 (4 months)
Travel Agent at Expedia

Experience Details

Travel Agent

Tourism/Travel

Entry Level

• Handling Expedia Canada customers and addressing their concerns and queries.
• Booking all kind of travel related products (Flights, hotels and cars).
• Deal with any kind of schedule change and communicate with the airlines’ representatives to rearrange any forced changes.
• Meeting the key performance indicators when it comes to Average Handling time, the quality and the VOC (the voice of the customer).


Company Details

Expedia (multinational)

Cairo, Egypt

101-500 employees

Travel and Tourism

www.expedia.ca

Dec 2014 to Sep 2015 (9 months)
Soft skills and product knowledge trainer at Vodafone

Experience Details

Soft skills and product knowledge trainer

Customer Service/Support

Experienced (Non-Manager)

• Train the new comers and educate them about the soft skills required and needed to be a customer service representative for Vodafone Egypt.
• Train the new comers and educate them about the product knowledge needed to address the Vodafone Egypt customers’ concerns.
• Delivering sessions to the existing technicians with the updates of Vodafone policy and technicalities in addition to coaching them.
• Train the promoted team leader and supervisors and delivering leadership and management sessions.


Company Details

Vodafone (multinational)

Cairo, Egypt

501-1000 employees

Telecommunications

www.vodafone.com.eg

Jul 2013 to Jul 2014 (1 year)

Education

accounting in accounting

Education Details

accounting

accounting

Kafr El-Sheikh University, Egypt

Not specified

Human resources Management accounting economics

N/A

Kafr El-Sheikh University
2009 - 2013

Certifications

Certificate details

Training OF Trainers

Jun 2014

85 out of 100

N/A

N/A

N/A

Training and Courses

Training/Course Details

straight line persuasion

May 2015

jordan bilford

sales

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAnalyticalArabicBankingBusiness DevelopmentBusiness-orientedCustomer ServiceCustomer Service RepresentativeEnglishExpediaHSBCHard WorkerHorizon PPCHubItalianMarketing And AdvertisingMicrosoft OfficeMicrosoft PowerPointOracleOrganizerPresenterRetailSabreSalesSoft Skills And Product Knowledge TrainerStraight Line PersuasionSupportTelecommunicationsTelesales ExcutiveTourismTrainingTraining OF TrainersTravelTravel AgentTravel And TourismVodafone

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Intermediate

: Beginner

: Intermediate

: Intermediate

Tools and Technologies

Oracle

Oracle

: Expert

: Extreme - I love it!

:

1-3 years

sabre

sabre

: Expert

: Extreme - I love it!

:

Less than 1 year

Hub

Hub

: Expert

: Extreme - I love it!

:

Less than 1 year

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

1-3 years

Fields of Expertise

training

training

: Expert

: Extreme - I love it!

:

1-3 years

customer service

customer service

: Expert

: Extreme - I love it!

:

1-3 years

sales

sales

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Business-oriented, Hard worker, Presenter, Organizer

Online Presence

https://www.facebook.com/magdy.elbanna.7

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