
Magdy Kamel
Determined , Lead by example
Cairo, EgyptWork Experience
General Manager Internship
Hilton International Hotels
Feb 2016 - May 2017 -1 yr, 3 months
United Kingdom , London
- Job Details:Hilton Alger Hotel -Luxury 5 stars hotel with 410 rooms and 14 banqueting rooms Feb 2016 May 2017 Re designing the hotel salary structure according to the Hilton International Standard . Recruit and built new management team that has achieved a very strong results in short period of time . Introducing a robust Sales Strategy action plan to compete in the market which led to achieving ADR $169 vs $137, revenue of $16,000,000 VS $13,600,000 YTD 2016 , $ 200,000 revenue increase monthly vs budget . Introducing big local and international corporate accounts , such as Air France , Air Emirates , Nokia and Siemens . Setting up the hotel renovation and closing down plan.
Director of Operations Full Time
Marriott International Hotels
Dec 2014 - Feb 2016 -1 yr, 2 months
United Kingdom , London
- Job Details:Marriott Constantine Hotel - Luxury 5 stars hotel with 180 rooms plus 12 banqueting rooms Dec 2014 –Feb 2016 Assisted general manager with all aspects of general management, property management, P&L and customer relations. Assisted in implementation of customer loyalty program that increased the costumer satisfaction survey to be ranked the 3rd best hotel in the Middle East and Africa region 2016. Achieving 92% in the Marriott Brand Standard Audit in 2016 – first audit . Receiving the Best kitchen and Housekeeping departments certificate world wide in 2016. Setting up the pre-opening budget with the General Manager , deciding the hotel 5- SU, ordering, receiving, storing and distribution, planning the recruitment and salary plan. Setting up the hotel Security system and hotel net work , the property operation system and the local standard procedures . Determine the restaurant concepts and step of services . Determine and obtain all the hotel licenses .
Room Operations Manager Full Time
Marriott International
Jun 2010 - Dec 2014 -4 yrs, 6 months
United Kingdom , London
- Job Details:Renaissance London Heathrow Hotel - Luxury 4 stars hotel with 718 rooms plus 28 banqueting rooms Responsible for overall hotel operations in the absence of General Manager Managing & drastically improving costumer loyalty program 76.3 % VS 33% in 2010 VS 2009 . Increase YTD RevPAR by1% through robust up-selling scheme in 2011 Manager of the year award 2010 . Setting up the Hotel renovation plan with the General Manager .
Education
Tourism and Hotel Management in Tourism
faculty of tourism and hotel managementJan 1996 - Jan 1999 - 3 yr
High School - Thanaweya Amma
Holly SchoolJan 1996
Achievements
Exceptional ability to identify and resolve problems in timely manner. Marriott International Worldwide nomination for the best Housekeeping and Kitchen departments in 2016. Ranked number 2 in the UK , Middles East and Africa region for Costumer Satisfaction Survey 2009 – 2011. Ranked number 3 in the Middle East and Africa region for Costumer Satisfaction Survey in 2015-2016 . Ranked number 1 in the UK - Marriott Brand Standard 2009 . 3 International hotel openings and 2 renovations with Marriott and Hilton International Hotels . Proven ability to build productive teams that deliver exceptional guest service . Unique ability to identify and implement cost saving measures . 14 year track record of meeting all budget and revenue projections . 18 year of solid tracking records working for Marriott and Hilton International , UK and international experiences . Opera and Micros expert .
Skills
Languages
Arabic
FluentEnglish
FluentFrench
IntermediateItalian
Intermediate
Training & Certifications
Hilton International Brand Training
Hilton International ·2016Restaurant and Bar Event work shop
Marriott International ·2014Navigating through the change
Marriott International ·2013Train the trainer
Marriott International ·2012Developing you developing the other
Marriott International ·2011Developing you developing the other
Marriott International ·2011Revenue maximization training
Marriott International ·2011Managing the business priorities
Marriott International ·20107 habits of highly Effective people
Marriott International ·2009Conference and banqueting event work shop
Marriott International ·2008Foundation of Leadership
Marriott International ·2006Impact of Leadership
Marriott International ·2005