Magdy Mahmoud Aboulella

Cluster Operation Manager

• Job Details:- Direct daily hotel operations, overseeing core departments including front office, housekeeping, food and beverage, and facilities maintenance. - Lead and inspire cross-functional teams to deliver seamless service, elevate guest satisfaction, and uphold brand integrity. - Apply strategic revenue and room management practices to enhance occupancy and optimize guest distribution channels. - Oversee financial planning and expenditure, maintaining operational excellence within budget constraints. - Develop and implement innovative service standards and guest interaction protocols to enrich the overall guest experience. - Design and lead ongoing staff development programs focused on hospitality excellence, productivity, and regulatory compliance. - Enforce adherence to health, safety, and hygiene standards through proactive audits and continuous improvement measures. - Collaborate with other departments and external service providers to ensure smooth facility operations and timely problem resolution. - Foster a supportive and collaborative workplace culture that encourages professional growth and high team morale. - Coordinate with marketing and events teams to support promotions, seasonal packages, and special guest initiatives.

Facilities Operations Manager

• Job Details:- Manages the daily affairs of the compound according to the KPIs and goals set. - Prepares daily, weekly, or annual reports on the services provided. - Supervises the preparation of all analysis reports on compound and facility services. - Coordinating with all governmental entities. - Solving daily issues that may arise. - Receives residents' complaints and resolves them adequately. - Develop a succession planning strategy, champions, and process owners.

Facilities Operations Manager

• Job Details:- Manage the day-to-day operations of buildings and infrastructure. - Ensure the facility is fully operational with all utilities functioning properly. - Monitor HVAC, lighting, plumbing, fire systems, elevators, and general maintenance. - Schedule regular maintenance and repairs of facilities and equipment. - Respond quickly to emergency issues (e.g., power outages, equipment failures). - Supervise in-house maintenance staff and external contractors. - Ensure compliance with health, safety, and environmental regulations. - Conduct regular inspections and audits. - Oversee contracts and service-level agreements (SLAs) for cleaning, security, pest control, and other third-party vendors. - Negotiate pricing and evaluate performance.