Madesh Madhiyan

Team Leader – Client Servicing

• Job Details:Managed end-to-end background verification (BGV) process including document validation, verification, and timely submission of final reports in adherence to SLA. Oversaw client and vendor relationships by effectively managing vendor performance, ensuring adherence to quality standards, and fostering client engagement to drive business leads. Managed daily progress tracking by updating and sharing trackers with clients to promote transparency and enhance efficiency. Provided HR and compliance support by working closely with HR recruiters to ensure accurate BGV processing. Conducted audits and quality control procedures by reviewing vendor reports to guarantee compliance with guidelines and uphold exceptional background verification accuracy.

Client Account Manager

• Job Details:Monitored team performance, identified training needs, provided feedback, and ensured alignment with client requirements. Maintained client relationships, ensured quality service delivery, and addressed fraudulent cases (fake companies, documents, etc.). Managed education, employment, identity, criminal, and compliance verifications, ensuring accuracy and completeness.

Senior Associate

• Job Details:Managed document validation, data entry, verification, and final report submission while ensuring compliance with SLAs. Updated and shared daily progress trackers with clients, ensuring smooth workflow and transparency. Maintained vendor/client trackers, ensured report quality, and addressed insufficiencies for smooth processing. Reviewed vendor reports, ensured adherence to tagging guidelines, and validated education/employment verifications.