Basic Info

Mohamed Safaa Eldin

Less than 1 year

Al-qalubia, Egypt

Bachelor's Degree

Entry level

Work Experience

Agent at Vodafone

Experience Details

Agent

Customer Service/Support

Experienced (Non-Manager)


Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.


Company Details

Vodafone (multinational)

Masr el Gedida, Egypt

101-500 employees

Consumer Services

www.vodafone.eg

Aug 2014 to Apr 2015 (8 months)

Education

German language in Translation into Arabic

Education Details

German language

Translation into Arabic, Translation into German, German's Grammar

Faculty of Alsun, Ain Shams university, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Alsun, Ain Shams university
2009 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Elobour secandary for males

Egypt

2009

A / Excellent / 85 -100%

N/A

Elobour secandary for males
2009

Training and Courses

Training/Course Details

Photoshop

Aug 2012

Ain Shams University

N/A

Training/Course Details

Filmmaking

Aug 2012

Ain Shams University

N/A

Training/Course Details

Photography

Aug 2012

Ain Shams University

N/A

Training/Course Details

HR

Oct 2013

Ain Shams University

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdobe After EffectsAdobe IllustratorAdobe IndesignAdobe PhotoshopAgentArabicConsumer ServicesCreativeCustomer ServiceEnglishFilmmakingFlexibleGermanGerman's GrammarGraphic DesignHRHuman Resources (HR)Microsoft OfficePhotographyPhotoshopPresenterProblem SolverSocialSupportTranslation Into ArabicTranslation Into GermanVodafone

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

German

German

: Fluent

: Advanced

: Advanced

: Advanced

Tools and Technologies

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

Less than 1 year

Microsoft Office

Microsoft Office

: Advanced

: High

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Advanced

: Extreme - I love it!

:

1-3 years

Adobe Illustrator

Adobe Illustrator

: Advanced

: High

:

1-3 years

Adobe Indesign

Adobe Indesign

: Advanced

: High

:

1-3 years

Graphic Design

Graphic Design

: Advanced

: High

:

1-3 years

Adobe After Effects

Adobe After Effects

: Intermediate

: Medium

:

Less than 1 year

Human Resources (HR)

Human Resources (HR)

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

Less than 1 year

Graphic Design

Graphic Design

: Advanced

: High

:

1-3 years

Key Skills

Presenter, Creative, Problem Solver, Flexible / Adaptive, Social

Online Presence

https://www.linkedin.com/in/mohamed-safaa-a90a7859?trk=nav_responsive_tab_profilehttps://www.facebook.com/mhmd.safaa

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