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Telesales & Social Media Operation
Cairo, EgyptWork Experience
Telesales & Social Media Operation
Giving for the Love of Egypt Foundation
Oct 2025 - Dec 2025 -2 months
Egypt
- Job Details:Played a key role in communicating with clients through direct messages and calls, professionally addressing inquiries and encouraging participation while supporting monthly targets. Managed and responded to customer messages efficiently, ensuring clear, accurate, and timely communication across all channels. Maintained a high standard of service quality and professionalism while handling daily interactions without delays or distractions. Supported management in organizing client allocation plans to ensure fair distribution among team members, improving follow-ups and overall engagement rates. Built strong client relationships through personalized communication and needs-based recommendations, contributing to consistent achievement of monthly targets. Followed up with clients to ensure satisfaction and resolve any concerns, enhancing trust and long-term engagement with the organization.
Bavly
Jan 2025 - Mar 2025 -2 months
Egypt
- Job Details:Welcomed customers and provided personalized assistance to ensure a smooth shopping experience. Advised customers on the latest trends, sizes, and outfit coordination to drive sales. Maintained visual merchandising standards and ensured products were well presented. Managed stock levels and assisted with receiving and organizing new inventory. Worked closely with team members to meet daily and monthly sales targets. Resolved customer issues or complaints promptly and professionally. Contributed to maintaining the store's clean and organized appearance.
Seif Pharmacies
Feb 2024 - Aug 2024 -6 months
Egypt
- Job Details:Assisted customers in selecting suitable over-the-counter products based on their needs. Provided clear information on product usage, benefits, and alternatives. Maintained a clean, organized display of pharmaceutical and personal care items. Supported pharmacists in managing daily sales operations and inventory checks. Built strong customer relationships, leading to repeat visits and increased sales. Achieved monthly sales targets consistently through effective product recommendations.
Education
Bachelor's Degree in Social Work
Helwan University
Skills
- Excellent customer communication skills
- Ability to identify and understand customer needs
- Managing and responding to customer messages and comments across social media platforms
- Providing accurate product information, pricing, and availability to customers online
- Handling customer complaints and inquiries professionally to ensure high satisfaction
- Supporting sales by guiding customers through product selection via social media
- Coordinating between online communication and in-store retail teams
- Managing high interaction volumes while maintaining quality, tone, and response time
- Following up with customers to ensure resolution and positive experience
- Supporting order processing and customer transactions when needed
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Languages
English
IntermediateArabic
Beginner