Lamia Mohamed Youssef

Bilingual Travel ConsultantFull Time

• Job Details:• Working directly with clients in person and over the phone in arranging travels. • Reservation of air tickets, hotels, insurance, packages and cars. • Providing customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
 • Researching on the clients' travel requests and reporting back to the clients in a timely manner 
 • Processing bookings, reservations, and other requests as required.
 • Answering phone calls in a quick, clear and courteous manner. • Completing all necessary documentation for each call • Making outbound calls to customers to follow up as needed • Properly tracking customer escalations and questions

Sales Centre SupervisorFull Time

• Job Details:• Supervising, planning, and managing daily functions concerned to Call Center. • Carrying out supervision, call monitoring, coaching, and training all sales agents. (The call center consists of 30 agents). • Preparing reports for the management to help plan for the future. • Acting as information source and answering operator or agents questions, assigning tasks, following up and giving instructions as needed. • Attending, following up and resolving customer complaints and questions. • Ensuring that the team members acquire the appropriate support and training to apply the best skills and knowledge on the job. • Preparing and directing schedules, monitoring attendance of operators, scheduling breaks and shifts as necessary. • Communicating solutions, successes, and opportunities to the Managers. • Practicing and ensuring compliance with that of all the organization’s policies and procedures.