Maher Ahmed Mohamed

Engineering Support SpecialistFull Time

• Job Details:Supporting Afreximbank Network, System and applications Troubleshooting and Administrative work. Handling End User troubleshooting Analyst Systems, Applications, Operating system performance Monitoring and Managing Windows Server 2008 Monitoring and Managing Windows server 2008 Active Directory User and Computers Monitoring Daily Backup on Symantec Exec Backup Server Monitoring and Managing Exchange Server 2010 (Clouding web based) Monitoring and Managing Internet connection through Cisco ASDM client Monitoring and Managing Polycom (Video conference system based on real IP address) Monitoring and Managing extensions on Omni vista client (ALCATEL IP Phones) Monitoring and reporting service availability Manage ICT assets inventories and disposal items Manage Internal & External audit projects for all IT assets Manage Physical Network infrastructure failure Manage Cisco Switch’s & Router’s Manage VPN Connections troubleshooting Configuring Cisco AnyConnect VPN client Configuring Symantec VIP token for VPN Access Manage IT Department training event’s (Hardware, Software) Manage Wireless connection (Configuring, Installing, and Failure) Manage Network patch panel Managing daily, weekly, monthly Help desk Incident Report Build and provide all reports required by Internal & External auditors Configure, Upgrade Outlook 2007, 2010, 2013 Manage all kind of users troubleshooting, systems and applications to identify and correct malfunctions and other operational difficulties Installing and configuring SAP client Installing and configuring SWIFT client Installing and configuring Symantec Endpoint client Configuring, Installing and Setup Network Printers Coordinate weekly, monthly ICT services reports Solving all Problems and Troubleshooting for Network failure, E-mail failure, Printing and Scanning failure, Internet access failure, Microsoft windows failure, Microsoft office failure and all others Hardware failure (PC – LAPTOP – TABLET – MOBILE)