Basic Info

Louai Hassan

13 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

HR and Training Management Developer, Business Development Lecturer at Salamat Medical Group SMG - Hail, Saudi Arabia, KSA

Experience Details

HR and Training Management Developer, Business Development Lecturer

Human Resources

Manager

I started my work in Salamat medical group with handling and developing the policies and procedures of
recruitment and training. Then participating in the process of guidance and counseling as well as selection for new
candidates through psychological tests. Also, organizing and coordinate internal and external recruitment process
for medical and administrative teams. Moreover setting the job description for departments and staff.
Later, I analyzed and examined the management organizational situation, then met with department’s managers
weekly where I provided original ideas and solutions to the problems that the organization have. These problems
were posing a threat to its existing system. Then I worked on the development of the organizational and
administrative structure of the departments. By the time I completed the internal rules, regulation and procedures
of performance evaluation for all departments; I came up with the policies and procedures for the management
of human resources and training.
That thing was a part of the plan to develop Salamat medical group on administrative and psychological sides.
This was followed by the preparation of the goal, vision and mission as well as many researches and reports to
achieve a certificate of quality in parallel with the introduction of new departments such as the department of
quality control and the department of development and training. These reports set standards for quality assurance
of health facilities (CBAHI).
On the other hand, I finished the preparation of the annual training plan for the departments based on the training
needs of employees and departments. This procedure was a set of processes such as designing the separate
training programs for departments. The main programs were the development of leadership, administrative and
supervisory skills side by side with training of trainers TOT, management of meetings, problem solving, how to
choose and motivate the team, evaluating performance for individuals and organizations, management of human
resources, effective communication skills and organizational work behavior of institutions. As for the motivations,
emotions, personalities and behavior program; the receptionists of all four branches of Salamat medical group
were the main audience.
With high techniques I put together a development plan intends to fulfill customer's convenience and the state of
patients psychologically. This plan included training the head leaders, medical and administrative cadres in Salamat
medical group that have up to 1,200 employees. Later on, I designed resources for the trainer to evaluate trainees
and for them to evaluate the trainer along with managing the training expense to fit the determined budget.
These techniques and other scientific methods that were implemented in proper mechanisms provided the general
administration a great structure for Salamat medical group policy to come across a lot of problems in the strategic
planning, recruitment, administrative development, training, marketing, advertising and solving customers and
reviewers problems in many departments such as patient services and management of companies in order to measure the return on investment of human effort after training with the proper guidance, which have made
significant improvement in the quantitative performance, behavior, productivity and limiting the apparent excess
of the costs. These efforts came together and converted traditional personnel department into genuinely modern
management of human resources and training to which I placed rules, internal regulation and indicative instructions
for the new cadres as well as the policies and procedures for the management of human resources for Salamat
medical group.


Company Details

Salamat Medical Group SMG - Hail, Saudi Arabia, KSA (multinational)

Saudi Arabia

501-1000 employees

Healthcare and Medical Services

N/A

Oct 2013 to Jul 2015 (1 year 9 months)
HR and Training Manager - Business Developer at IGIPS, International Group for Intellectual Property Solutions- for Trademark Registration,

Experience Details

HR and Training Manager - Business Developer

Business Development, Human Resources

Manager

I created a strategic short-and long-term development plan and a system to challenge competitors, opening new
markets around the group to increase the income at that time. This was a follow-up of research and market study
that is learning the strengths, weaknesses, opportunities and threats. Later, I announced for opening jobs and
sorted 244 resumes. Of which I interviewed 163 candidates then I selected a group of 32 had been trained by me
at the group's training hall on the orientation training of the group objectives and policies as well as the training
of trademark registration methods, industrial designs, patents, , solutions to the problems, conflicts and protection
of the intellectual property internationally. Sixteen of them were selected for the professional skills training of
sales, marketing, negotiation and persuasion by psychological methods in addition to customer service, customer
care, public relations, communication skills, motivation, business etiquette and ethics. The Top ten members were
recruited; Four of them have joined the sales and marketing team in Egypt and two were assigned for customer
service within the group. As for the rest of them, were recruited agents for four European countries; Germany,
Italy, France and England. I Assigned America and the rest of the EU to my responsibility in parallel with supporting
and monitoring agents inside and outside Egypt as well as resolving problems with both agents and team work,
brand protection for customers and training. Moreover, helping the work team when meeting VIPS by answering
their questions and discuss the most appropriate way to protect their brands in order to approve the decision of
having insurance. Meanwhile, I have negotiated with the former partners of the group based on their claim of
having the right in the group brand (IGPS) that is after the separation of their partnership with the general director
and the creator of the original one. The result was that I was able to reduced the rate from 4285 $ to 2285 $. On
my second phone call I was able to persuade them that they waived the mark for the first-creator of the group
without any rates.

For the entire time I worked there I completed the registration of more than 331 trademarks for local and
international organizations. As for the wealth of the monthly income of the group, it was lifted up to the rate of
three times expend. All this effort in the group, which was one main office and a division office before I got there,
translated into four successful branches in four different provinces aside from the main office in a huge economic
crisis.


Company Details

IGIPS, International Group for Intellectual Property Solutions- for Trademark Registration, (multinational)

Saudi Arabia

101-500 employees

Legal Services

N/A

Oct 2011 to Jun 2013 (1 year 8 months)
HR. Manager & Business Development Lecturer at New Vision Academy for Training and Development Center

Experience Details

HR. Manager & Business Development Lecturer

Business Development, Education/Teaching, Human Resources

Manager

The company asked me to help them in organizing conferences and working with them in training courses in
general and for human development leader of the Arab world, Dr. Ibrahim Elfiky in particular. An agreement was
reached on previous accomplishments, my experiences in my work and my reputation in the area. I established a strategic plan for the academic quarterly projects that includes my study for the Egyptian-market
training needs. I made an announcement for the programs in the most appropriate way to achieve the goal. My
plan also included a recruitment of 26 professional sales agents in which six of them hired in customer service
and sales team. The other twenty of them were external agents in the universities in four provinces.
I trained them on the most modern sales techniques, negotiation, persuasion, closing with psychological ways,
monitoring and evaluating performance continuously. This plan has corresponded with a stimulating policy of
strong commissions for the team that is set in scientific manners to guarantees the achievement of the goals. That
Is to achieve over 900 trainees in each conference that is held in the four provinces. I designed the content and
the basics of the training programs and I chose the trainers, the organizers team, the organizing methods for the
event and the training day approach as well. After identifying the target customers and the ways to reach them
easily through my management of the advertising and marketing according to the Academy budget, I have
created speaking scenarios on the phone to address customers’ objections easily. I was leading the organizing of
events and having continues follow-up of the team achievements by assessing their performance regularly. Then
I introduced the Academy vision to the lecturers and trainees in each conferences hall .Also, I prepared an analysis
of trainees’ satisfaction and a general evaluation of training programs and provided services.
The stimulating policy and the strategies that I followed have led the four conferences in various provinces on the
same starting hour successfully. There were over 4880 trainee with 136% success rate. This team has achieved
profits for a rising company estimated at 137143 $ in 45 day during a stumbled economy. In addition to the growth
and prosperity of the company and it’s rising in training business.


Company Details

New Vision Academy for Training and Development Center (multinational)

Egypt

N/A

Education

N/A

Dec 2010 to Jul 2011 (7 months)
HR Manager and Business Development Lecturer at Mystery Shopper- Microsoft UK and Dubai

Experience Details

HR Manager and Business Development Lecturer

Human Resources, Sales/Retail, Customer Service/Support

Experienced (Non-Manager)

It all started with choosing me as mastery shopper by Microsoft for East Asia's distributors markets based on my
experiences in psychology and executive training to provide an impartial evaluation of the of managers and
staff’s performance as well as grant any necessary training programs. I was on field tours for the East Asia’s shops
and ask about Microsoft products to prepare a high level assessment reports of the service provided to Microsoft
products and customers. These reports were shared with the Sales Manager of Microsoft in Egypt, Africa, Dubai
and England to reduce the gaps, improve services, general performance and a better distribution of sales for
both companies equally. It also includes following-up on achieving the sales goals of the branches’ supervisors,
and shops and sales team that is after the continuous effort in modifying the behavior of direct sales and offered
services. This was a complementary program to support the training programs provided by me, where I trained
company's employees (120 employees, 18 executives, professionals, leaders and supervisors and four as the
owners of the company) on The modern leadership and management strategies, strategic planning, motivation
of employees and developing the vision and goals in a scientific and effective approach. I have trained sales
managers, supervisors, managers of branches and sales teams in the shops on how to sell international
companies’ products like; Apple IBM Cisco Systems Hewlett Packard HP ASUS Intel ® Sony Lenovo Dell
Samsung Acer HTC Panasonic LG Electronics Canon Sharp Pioneer Toshiba Generally and Microsoft
products (software and hardware) in particular. I addressed their communication with customers’ issues and
helped them achieve goals in the most flexible way. I trained a team of partners and managers of retail accounts
of Dubai Microsoft in Egypt on marketing, sales management strategies and modern styling of products racking
for Microsoft specifically (the merchandising preparation). The result of this system was that it resolved the main
problems of East Asia which are the neglect, robbery and the trade in smuggled and counterfeit software and hardware products which bothers Microsoft as well. Also, there were many training courses given by me on
communication skills, the management of marketing and sales, customer service, negotiation, persuasion and
sales, and professional ethics and etiquette by psychological methods. This added professional touch to the
service provided by East Asia’s sellers. And has become a success story at Microsoft as East Asia has stepped up
and ranked the first in Egypt in the distribution of products and services from different suppliers and other
brands. Later, Microsoft's sales team in Egypt blew his success with wining 3 international awards in huge
economic crisis. That was a result of achieving the target in 725% of the annual regional incentive program for
Microsoft, where Egypt's ranking came the second in the world on July 27th of 2011.




Company Details

Mystery Shopper- Microsoft UK and Dubai (multinational)

Egypt

N/A

Computer Hardware

N/A

Apr 2010 to Mar 2011 (11 months)
Development and training Consultant at Track Human Development Business Training

Experience Details

Development and training Consultant

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

As a consultant with a background of psychology I was responsible of the nominating, interviewing and training
new members for the sales team, as well as the development of the current team. Also, I established methods for
customer services team to answer calls. Moreover, I invented original techniques for the sales team to follow over
phone and I replied by myself on psychological customers ' consultations on the content of the training materials.
In addition to, I was the one who prepared and organized the conferences and monthly events for clients as well
as negotiating rewarding deals as an agent of the company. I was responsible for the details of the up-coming
training programs for individuals, institutions and companies, along with creating new techniques and coaching
the team work on them to ensure a consistent and stable monthly income for the academy.
The most famous customer was the world’s lecturer and leader of human development Dr. Ibrahim Elfiky who I
worked with on creating the content of the scientific material and applying modern methods of marketing for his
training programs such as professional diplomas in business management, sales, and human development
programs. Also, resolving issues and problems of key customers, help them choose the appropriate program for
them, establish a long-term relationship with old customers and grant better prospects and programs if possible.
And having the sales process of companies convincing to employees and clients as possible. Moreover, negotiate
new deals with various companies, travel to complete the transactions if needed, bring qualified customers to the
company with providing original solutions to activate the sale and design the appropriate advertising.
I was responsible of two existing projects; sales manager program and the Canadian diploma in business
administration. At that time, I was the lead to Consultant In Sales And Marketing Diploma by Dr. Ibrahim Elfiky
which was a huge event attended by clients across the Arab world at the largest training hall at the Cairo
International Conference Centre - Cheops Hall in Egypt. The event was completely booked a week before it starts .
As a result of the previous efforts, the hall that has over 1564 seat was filled, which is a one month income estimated
at 133333 $.


Company Details

Track Human Development Business Training (multinational)

Egypt

N/A

Education

N/A

Jun 2009 to Jun 2010 (1 year)

Education

College Diploma in Business Administration

Education Details

College Diploma

Business Administration

CTC Montreal, Canada, Egypt

A / Excellent / 85 -100%

Business Administration

N/A

CTC Montreal, Canada
2013 - 2014
Certified Professional Human Resource Manager

Education Details

Certified Professional Human Resource Manager

Cairo University, Egypt

A / Excellent / 85 -100%

Certified Professional Human Resource Manager

N/A

Cairo University
2013 - 2014
Certified Professional Lecturer and Consultant of HRM & Training in Training

Education Details

Certified Professional Lecturer and Consultant of HRM & Training

Training

Cairo University, Egypt

A / Excellent / 85 -100%

N/A

N/A

Cairo University
2013 - 2014
College Diploma in Certified Professional Lecturer and Consultant of PMP

Education Details

College Diploma

Certified Professional Lecturer and Consultant of PMP

Cairo University, Egypt

A / Excellent / 85 -100%

N/A

N/A

Cairo University
2013 - 2014
College Diploma in Certified Professional International Lecturer & Consultant of BA and BD

Education Details

College Diploma

Certified Professional International Lecturer & Consultant of BA and BD

Cairo University, Egypt

A / Excellent / 85 -100%

N/A

N/A

Cairo University
2013 - 2014
College Diploma in Certified International Consultant of Intellectual Property Solutions

Education Details

College Diploma

Certified International Consultant of Intellectual Property Solutions

Cairo University, Egypt

A / Excellent / 85 -100%

N/A

N/A

Cairo University
2013 - 2014
BA in Philosophy

Education Details

BA

Philosophy, Psychology, Education

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
1997 - 2003

Certifications

Certificate details

Certified Professional Human Resource Manager

Jan 2014

N/A

N/A

N/A

Cairo University

N/A

Certificate details

Certified Professional Lecturer and Consultant of HRM & Training

Jan 2014

N/A

N/A

N/A

Cairo University

N/A

Certificate details

Certified Professional Lecturer and Consultant of PMP

Jan 2014

N/A

N/A

N/A

N/A

Certificate details

Certified Professional International Lecturer & Consultant of BA and BD

Jan 2014

N/A

N/A

N/A

CTC Montreal, Canada

N/A

Certificate details

Certified International Consultant of Intellectual Property Solutions

Jan 2014

N/A

N/A

N/A

CTC Montreal, Canada

N/A

This profile is fresh!
Last update 10 days ago.

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Profile Skills and Keywords

ArabicBusinessBusiness AdministrationBusiness DevelopmentBusiness-orientedCertified International Consultant Of Intellectual Property SolutionsCertified Professional Human Resource ManagerCertified Professional International Lecturer & Consultant Of BA And BDCertified Professional Lecturer And Consultant Of HRM & TrainingCertified Professional Lecturer And Consultant Of PMPCommunicatorComputer HardwareCreativeCustomer ServiceDevelopment And Training ConsultantEXPERIENCE IN TRAINING FIELD (2003- Till Now)EducationEducational Modern Technology\applicationsEnglishHR And Training Management Developer, Business Development LecturerHR And Training Manager - Business DeveloperHR Manager And Business Development LecturerHR. Manager & Business Development LecturerHealthcare And Medical ServicesHuman ResourcesHuman Resources \ RecruitmentIGIPS, International Group For Intellectual Property Solutions- For Trademark Registration,Legal ServicesMicrosoft OfficeMystery Shopper- Microsoft UK And DubaiNegotiatorNew Vision Academy For Training And Development CenterPhilosophyProblem SolverPsychologyRetailSalamat Medical Group SMG - Hail, Saudi Arabia, KSASalesSmart Board, Projectors And SoundSupportTrack Human Development Business TrainingTrainingWORKSHOPS MAKING

Self-assesed Skills

Languages

English

English

: Advanced

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

Educational Modern technology\applications

Educational Modern technology\applications

: Advanced

: Extreme - I love it!

:

More than 7 years

smart board, projectors and sound

smart board, projectors and sound

: Advanced

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

EXPERIENCE IN TRAINING FIELD (2003- Till now)

EXPERIENCE IN TRAINING FIELD (2003- Till now)

: Expert

: Extreme - I love it!

:

More than 7 years

WORKSHOPS MAKING

WORKSHOPS MAKING

: Expert

: Extreme - I love it!

:

More than 7 years

Education

Education

: Expert

: Extreme - I love it!

:

More than 7 years

Business Development

Business Development

: Expert

: Extreme - I love it!

:

5-7 years

Human Resources \ Recruitment

Human Resources \ Recruitment

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Business-oriented, Communicator, Negotiator, Creative, Problem Solver

Online Presence

https://www.linkedin.com/in/louai-hassan-12a6a049?trk=hp-identity-namewww.facebook.com/LouaiHassan.HR  @Louai_Hassanhttp://louaihassan.blogspot.com.eg/http://www.louaihassan.blogspot.comwww.youtube.com/user/louailhass

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