Basic Info

Mohamed Kandil

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Scheduling and Planning Analyst at Teleperformance Egypt

Experience Details

Scheduling and Planning Analyst

Operations/Management

Experienced (Non-Manager)

Analyze forecast volumes and available staff resources for the upcoming 3 months. Create and publish schedules on weekly basis to align with forecast. Responsible for scheduling all onsite training and off line activities as requested by management. Respond to supervisory and managerial requests for information regarding scheduling and service level agreement targets within the contact center. Interacts with all levels of management and staff.


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.teleperformance.com

Aug 2010 to present (6 years 4 months)
Customer Service Agent at Mobinil

Experience Details

Customer Service Agent

Customer Service/Support

Entry Level

Handling all incoming calls and provide information about the products and services, handling issues with billings, USBs and smart phones.


Company Details

Mobinil

Cairo, Egypt

More than 1000 employees

Telecommunications

www.mobinil.com

Jan 2008 to Apr 2010 (2 years 3 months)

Achievements


Managed to gain our Client's trust, by showing hard and dedicated work, and managed to increase the total volmues that Teleperformance receive here in Cairo.


became among the top 10 performers in Customer Service "out of 300 representatives"


i was always good at sports, especially football. I was selected in my school's team.

Education

Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting

Ain Shams University, Egypt

C / Good / 65 - 75%

Accounting, Math, English, Computer, wages and taxes.

N/A

Ain Shams University
2002 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Oulom al Shareya

Saudi Arabia

2000

A / Excellent / 85 -100%

N/A

Al Oulom al Shareya
2000

Training and Courses

ICDL at UNICEF
Mar 2004

Training/Course Details

ICDL

Mar 2004

UNICEF

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAnalyticalArabicCRM ApplicationsCommunicatorCreativeCustomer ServiceCustomer Service AgentEnglishICDLMS ExcelMS WordManagementMicrosoft OutlookMicrosoft PowerPointPlannerProblem SolverReadingScheduling And Planning AnalystSportsSupply ChainSupportTelecommunicationsTeleperformance EgyptVisiting New PlacesWorkforce Management

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

MS Word

MS Word

: Expert

: Extreme - I love it!

:

3-5 years

MS Excel

MS Excel

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

3-5 years

CRM applications

CRM applications

: Expert

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Workforce Management

Workforce Management

: Expert

: Extreme - I love it!

:

3-5 years

Accounting

Accounting

: Intermediate

: High

:

Less than 1 year

Supply Chain

Supply Chain

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Planner, Communicator, Creative, Problem Solver

Online Presence

https://eg.linkedin.com/in/lotfykandil

Like Mohamed`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Mohamed's full profile and find more great talent and professionals to join your team.